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upgrade/ downgrade

  • 10 December 2018
  • 1 reply
  • 312 views
covkid53
I have almost reached the end of my contract, i want to keep my handset and move to a sim only deal seamlessly. I want my contract to end and roll on with a sim only contract because I have just retired and I am happy with BT and my current handset.

BT's online web site does not seem to support a downgrade option and wants me to pay a leaving fee.
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Best answer by Ryan 13 December 2018, 15:08

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Ryan
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Userlevel 6
Badge +10
Hi @covkid53,

Are you referring to the BT network or our network here? If it's ours, you can carry out a plan change from within your account on our app or website.

Ryan
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