I have almost reached the end of my contract, i want to keep my handset and move to a sim only deal seamlessly. I want my contract to end and roll on with a sim only contract because I have just retired and I am happy with BT and my current handset.
BT's online web site does not seem to support a downgrade option and wants me to pay a leaving fee.
Solved
upgrade/ downgrade
Best answer by Ryan
Hi @covkid53 ,
Are you referring to the BT network or our network here? If it's ours, you can carry out a plan change from within your account on our app or website.
Ryan
View originalAre you referring to the BT network or our network here? If it's ours, you can carry out a plan change from within your account on our app or website.
Ryan
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