Skip to main content
Solved

upgrade/ downgrade

  • 10 December 2018
  • 1 reply
  • 312 views

covkid53
Community Member
I have almost reached the end of my contract, i want to keep my handset and move to a sim only deal seamlessly. I want my contract to end and roll on with a sim only contract because I have just retired and I am happy with BT and my current handset.

BT's online web site does not seem to support a downgrade option and wants me to pay a leaving fee.

Best answer by Ryan

Hi @covkid53,

Are you referring to the BT network or our network here? If it's ours, you can carry out a plan change from within your account on our app or website.

Ryan
View original

1 reply

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • December 13, 2018
Hi @covkid53,

Are you referring to the BT network or our network here? If it's ours, you can carry out a plan change from within your account on our app or website.

Ryan