Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a new connection, 2) an upgrade, or 3) a replacement. Here's what to do in each of these situations:
1. New connection.
If you've purchased a new connection, the SIM card you receive should already be activated. Simply pop it into your handset, and you're good to go.
SIM not working? This article might help:
2. Upgrade
If you've recently upgraded with us, your new plan allowances should now be available to use on your current SIM.
You might receive a new SIM card in the post. This is just in case you've upgraded to a new phone, and your current SIM doesn't fit. So, if your existing SIM is fine, just store the new one in a safe place in case you need it in the future.
If you ever need to use the new SIM, you can activate it, in the iD Mobile App or My Account online by:
- Logging in to the app or online account.
- Going to the 'My Services' page
- Clicking 'Activate my SIM'
- Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder*
Once you click 'Activate your SIM', the new SIM will be activated within a few hours.
*If you don't have the cardholder any more, don't worry - the number's also printed on the back of the SIM card itself. It's an 11-digit number, and you just need to add '89442001' to the start of it if you need to input it somewhere.
If you're not registered for iD Mobile App or My Account online, you can activate your SIM here.
3. Replacement
If you've received a replacement SIM because your old one was lost, stolen, damaged, or the wrong size, you will need to activate your new SIM. You can activate it in the iD Mobile App or My Account online by:
- Logging in to the app or online account.
- Going to the 'My Services' page
- Clicking 'Activate my SIM'
- Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder *
Once you click 'Activate your SIM', the new SIM will be activated within a few hours.
*If you don't have the cardholder any more, don't worry - the number's also printed on the back of the SIM card itself. It's an 11-digit number, and you need to add '89442001' to the start of it if you need to input it somewhere.
If you're not registered for the iD Mobile app or My Account online, you can activate your SIM here.
Got a question on your SIM? Then check out 'All you need to know about your new SIM', or ask it below.