Activating Your New SIM

New SIM not working

Hello @Hannah black jones 

I’m sorry to hear this.

Is this a replacement SIM or a new SIM purchased on a new contract?

Mohammed

From contract to sim nothing haven't been able to use my phone since 31st December emergency only or no service i have tried everything I've been advised to do but still nothing anyone out there can help me on my tablet now as that's the only way to receive emails messages.

Hi @Lyndafisher48 ,

We’ve taken your email out of your post to protect your data.

Did you receive a new SIM when you made the change on your account 

Phil 

Thank you very much for trying to help me i am all sorted now and I really appreciated your help thanks again silly old woman am i

Thanks Phil the trouble was with the sim they sent me a new sim but told me not to use it

Hey @Lyndafisher48,

That’s great to hear! We’re glad this is all sorted now. :)

Ryan

Hi iD, 

I received a replacement sim but cannot activate it because I can’t get My Account to work (on both my phone and laptop). If I press ‘log in’ etc. it freezes up or doesn’t do anything. Can an iD operative activate my sim on their end? 

All the best, 

Joe 

I just updated the app and signed in and it has automatically activated a replacement SIM i was sent a couple of months ago - I threw this SIM away as I didn’t need it.

How can I get my original SIM reactivated? I need phone access urgently for work purposes!

Hi @JSM15 

I have sent you a private message with more details. 

Regards

Aklima 

Hi, I’m trying to activate my new SIM card however I get to the end of the activation process where I click on “Activate your sim” and I get the error message “Sorry, we're experiencing some issues processing your request. Please get in touch so we can get it sorted.”

Please help

Many thanks

Hi @hen1188 

Sorry to hear this. 

I have sent you a private message with more details. 

Regards

Aklima

Hi can you please aclimate my sim

Hi @Chris88 

Please contact our live chat team who will help activate your sim. 

Live Chat team are available for account related support.

They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Unfortunately, were working on a reduced staff due to COVID-19, and the team are extremely busy, so the Live Chat button may not always appear as `available`. If so, it may be a matter of waiting on the page, until the button appears blue, indicating that an agent is available. No need to refresh the page, this will happen automatically.

Aklima

Hi,

Could you please help me with my issue with SIM activation? I have tried to activate it in My Services as well as online, both ask me to contact ID support.

Thank you in advance! 

Hi @user131313,

We’re sorry to hear that! Please contact our Live Chat Team who will be able to process this manually. They’re available between 9am – 8pm Monday to Friday and 9am- 6pm Saturday and Sunday.

Let us know how you get on.

Ryan

Hi @Ryan ,

I’m trying to get on chat for 4 days now, no luck whatsoever :( 

Regards and many thanks

Hi @user131313, sorry to hear this. I’ve just dropped you a private message so we’ll take it from there.

Thank you,

Rory

Good morning, I purchased a new Sim, I was told they would activate it for me, when inserting it into phone it says ‘activation required’ 

Its a brand new sim only contract. 
 

Hi @SteveSims,

Click here and you’ll be taken to the page that lets you know everything you need to activate that new SIM of yours.

If you do require any further assistance though, feel free to drop us another post.

Will

I have waited 24 hours for my replacement sim to activate and it hasn’t activated, what can I do? I have tried the recommended steps to get it to,work but nothing has worked.

Hi @Ilovemycat 

After trying the recommended steps, please turn your phone off and back on again, this normally helps with the SIM registration.

Please come back to us if you are still having issues after trying the reboot. 

Michelle 

alfaz.di.pi

Ihave received a new SIM from O2 to swap for my existing SIM. Do I have to make this swap, as everyone seems to be having a lot of  And my phone is working ok at the moment.

Hi @alfaz.di.pi,

Are you asking how to put your number from an o2 SIM over to a new iD Mobile SIM?

Will

Hello Will thanks for the reply. To clarify, my present SIM with O2 is not lost, it is also working ok , and I have not or will not upgrade my phone. So why do I have  to swap a new o2 SIM into my phone.

Alfaz.di.pi