Sticky Tutorial

Activating your new SIM

  • 17 December 2018
  • 7 replies
  • 3984 views

Userlevel 8
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Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a new connection, 2) an upgrade, or 3) a replacement. Here's what to do in each of these situations:

 

 1. New connection.

If you've purchased a new connection, the SIM card you receive should already be activated. Simply pop it into your handset, and you're good to go.

SIM not working? This article might help: What to do if your new SIM isn't working

 

 2. Upgrade

 If you've recently upgraded with us, your new plan allowances should now be available to use on your current SIM.

You might receive a new SIM card in the post. This is just in case you've upgraded to a new phone, and your current SIM doesn't fit. So, if your existing SIM is fine, just store the new one in a safe place in case you need it in the future.

 

If you ever need to use the new SIM, you can activate it, in the iD Mobile App or My Account online by:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'
  • Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder*

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. 

*If you don't have the cardholder any more, don't worry - the number's also printed on the back of the SIM card itself. It's an 11-digit number, and you just need to add '89442001' to the start of it if you need to input it somewhere.

If you're not registered for iD Mobile App or My Account online, you can activate your SIM here

 

 3. Replacement

 If you've received a replacement SIM because your old one was lost, stolen, damaged, or the wrong size, you will need to activate your new SIM. You can activate it in the iD Mobile App or My Account online by:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'
  • Scanning your SIM card barcode or entering the 19-digit number printed on the SIM cardholder * 

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. 

*If you don't have the cardholder any more, don't worry - the number's also printed on the back of the SIM card itself. It's an 11-digit number, and you need to add '89442001' to the start of it if you need to input it somewhere.

If you're not registered for the iD Mobile app or My Account online, you can activate your SIM here

 

Got a question on your SIM? Then check out 'All you need to know about your new SIM', or ask it below.


7 replies

New SIM not working

Userlevel 7
Badge +8

New SIM not working

Hello @Hannah black jones 

 

I’m sorry to hear this.

Is this a replacement SIM or a new SIM purchased on a new contract?

 

Mohammed

Userlevel 1

From contract to sim nothing haven't been able to use my phone since 31st December emergency only or no service i have tried everything I've been advised to do but still nothing anyone out there can help me on my tablet now as that's the only way to receive emails messages.

Userlevel 4
Badge +6

Hi @Lyndafisher48 ,

We’ve taken your email out of your post to protect your data.

 

Did you receive a new SIM when you made the change on your account ?

If you can please email us at communitysupport@idmobile.co.uk we can check your account to help.

 

Phil 

Userlevel 1

Thank you very much for trying to help me i am all sorted now and I really appreciated your help thanks again silly old woman am i

Userlevel 1

Thanks Phil the trouble was with the sim they sent me a new sim but told me not to use it

Userlevel 6
Badge +8

Hey @Lyndafisher48,

That’s great to hear! We’re glad this is all sorted now. :)

Ryan

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