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Activate PAC

  • 11 July 2024
  • 4 replies
  • 57 views

I have activated my eSIM but now need to port my old telephone number from my old Sky mobile account. I have my PAC. Where do I complete the process

 

4 replies

andewhite
Rank
Userlevel 8
Badge +10

Try https://switching.idmobile.co.uk/, @Ffran. 

Forum member (non-iD)
F
Rank

Thank you for your advice- I had tried this,  but I have been getting a message that tells me “there is an issue with the information you’ve submitted”.

There is also a broken hyperlink on ID Mobile’s help page, as so….

                The requested URL was rejected. Please consult with your administrator.

                 Your support ID is: 10294647463030701462

 

Quite frankly appalled at the lack of customer service as I formerly spent 3hours on the so-called “Chat Help” last week trying to resolve this issue,

andewhite
Rank
Userlevel 8
Badge +10

Yeah, I feel your pain @Ffran. 

FYI , you can submit a PAC using the Live Chat service.

The hyperlink issue is linked to the cookies iD store on your browser device. To prevent hyperlink issues ensure you’ve signed-out of your iD Community account before using another iD website.

Forum member (non-iD)
Tyler
Rank
Userlevel 5
Badge +6

Hi there @Ffran, welcome to Community!

 

Were you able to submit your PAC details please?

 

Thanks,

Tyler

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