Solved

Broken Chat Facility

  • 4 January 2021
  • 1 reply
  • 66 views
M
Rank

Hiya; I am in need of customer service. Could I please get a phone number ASAP. You chat facity seems to have an fault - it gives the below text.

 

Very disappointing 

 

iD Chatbot

 at 10:31, Jan 4:

Sorry, we're unavailable right now. We're open Monday to Friday 9am - 8pm, Saturday, Sunday and bank holidays 9am - 6pm.

We are closed on Christmas Day and New Year's Day to give our contact centre staff a well-deserved break in recognition of their hard work supporting our customers this year.

Try asking me another question or check out the iD Mobile Community. You can search for answers or even ask a question, and one of our Community members will get back to you.

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Best answer by Ryan 6 January 2021, 13:41

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1 reply

Ryan
Rank
Userlevel 6
Badge +10

Hi @Martin Nicholls,

We are sorry to see that issue, the service should be back up and running now. We do not have a number for you to call instead I’m afraid.

Is there anything we can help you with? If so, please let us know here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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