Question

curry's transaction code

  • 19 November 2022
  • 11 replies
  • 202 views
Matthew Baptist
Rank

Where or what is the transaction code needed for PAC transfer. It doesn't appear on my online receipt? 

11 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you looked at the forum “Switching to iD?” article @Matthew Baptist?

There’s more online at https://www.idmobile.co.uk/help-and-advice/switching-to-idmobile.

Good luck @Matthew Baptist.
🍀

Tom
Rank
Userlevel 7
Badge +4

Hi @Matthew Baptist 

 

The transaction number used for the iD Mobile port form should how on your emails and begin with a 4.

 

If you haven’t received this or can’t find it please let us know so we can get in contact and grab it for you.

 

Alternatively if you register via the iD Mobile app, you’ll be able to port via the app itself without the transaction number.

 

Thanks, Tom

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C
Rank
Userlevel 1

I’ve tried that, but you still need the transaction code in the ID App

 

Tom
Rank
Userlevel 7
Badge +4

Hi @Colin D 

 

Have you double checked your welcome to iD Mobile email for the correct transaction number beginning with a “4”?

 

Tom

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C
Rank
Userlevel 1

I’ve got this sorted out now - through online chat. I didn’t receive a welcome email from ID, only from Carphone Warehouse & their transaction number started with “1”, and that didn’t work.

I think ID need to sort out this problem, as it appears many others have experienced the same

Tyler
Rank
Userlevel 3

I’ve got this sorted out now - through online chat. I didn’t receive a welcome email from ID, only from Carphone Warehouse & their transaction number started with “1”, and that didn’t work.

I think ID need to sort out this problem, as it appears many others have experienced the same

Hey Colin, thank you for your response, and we’re glad to hear that you managed to resolve this!

 

We apologise for the confusion and stress caused, and certainly will take your feedback on board as we are always looking to improve as a company.

 

Best regards,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank

Same is frustrating me, I’ve been trying to contact someone all day :(

I’ve no welcome email and there is no other way of transferring the PAC without the transaction number !!! 
 

so frustrating that the transaction number is not viewable on the app. 
 

can anyone help please. 

andewhite
Rank
Userlevel 8
Badge +9

Same is frustrating me, I’ve been trying to contact someone all day :(

I’ve no welcome email and there is no other way of transferring the PAC without the transaction number !!! 
…
can anyone help please. 

You can ‘talk’ to iD Mobile’s social media customer care team about your PAC submission, by sending them a private message, using facebook or Twitter.

The agents work 9am - 8pm weekdays, and 9am - 6pm weekends (and bank holidays).

Your other option being to wait here for a day, or possibly longer, until the iD team to read your post.
🍀

Mohammed
Rank
Userlevel 7
Badge +10

Same is frustrating me, I’ve been trying to contact someone all day :(

I’ve no welcome email and there is no other way of transferring the PAC without the transaction number !!! 
 

so frustrating that the transaction number is not viewable on the app. 
 

can anyone help please. 

Hello @fordbarbara153,

This is incorrect.

If you register and log into an account on https://my.idmobile.co.uk/

Simply click on My Services then Keep your number

You only need a PAC code and number to keep.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
F
Rank

@Mohammed, I’ve done that a thousand times and it does not work without a transaction number ! 

Kash
Rank
Userlevel 7
Badge +7

@fordbarbara153,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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