Switching to iD can save you money, because it stops you being charged for your old and new contract at the same time.
Once you’ve received your SIM card, switching to iD is simple. Here’s what you’ll need:
PAC (if want to transfer your number to iD) or STAC (if you want to switch without your old number):
- Using your old SIM, text PAC to 65075. Your PAC will then be sent to you by text.
- Using your old SIM, text STAC to 75075. Your STAC will be sent to you by text.
Existing mobile number:
This is the mobile number from your old network - even if you’re not looking to keep it.
This is a 9-digit number that can be found in your ‘order complete’ email, in your ‘Contract Summary’ email or on your paper invoice.
Here’s a few examples of where you can find your transaction number:
Purchased from idmobile.co.uk:
Purchased from Carphone Warehouse:
Purchased from e2save mobiles:
Purchased from Mobiles.co.uk:
Enter the last name of the iD Mobile account holder. This must be in the same format as it was entered during the purchase journey.
iD Mobile number:
You can find your iD Mobile number on your ‘Welcome to iD’ email, on the SIM card packaging that held your iD SIM, or on the receipt you received with your plan.
For more information about switching or to process your switch, visit our switching page.