Okay @Lokanath, what’s the problem using a physical SIM in your iPhone? 

As eSIM devices are less than 1-month old on the iD Mobile network, perhaps teething problems are greater than anticipated - maybe worth trying their eSIM option in 6-months time?

I wanted an eSIM as I don't want to carry multiple phones all the time. I'll give it try again in next 6 months definitely. 

Thank you for your response. 

Hi @Lokanath 

I’m sorry to hear this, if you wish we can get in touch and investigate this on our side should you still want to explore the option of eSIM?

Please let us know.

Tom

Hi Tom,

If you could still investigate the issue from your end, that would be really good.

Last time the iD Mobile help desk support told its a Compatibility issue and we can not do anything, and only option is to use a Physical SIM in place of eSIM.

Hi @Lokanath,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Have responded to the private message. 

Just to update: Now I am able to make and receive calls from my id mobile eSIM, after setting-up eSIM once more.

Thank You!

Hi @Lokanath,

Glad to hear that this is sorted.

If you require further assistance, please let us know.

Kash