I have been trying to order a new contract phone and every time i get to the “pay 1p” screen i enter my card details and it just comes up “this page has timed out”
Best answer by Ryan
View originalI have been trying to order a new contract phone and every time i get to the “pay 1p” screen i enter my card details and it just comes up “this page has timed out”
Best answer by Ryan
View originalI am having the same problem, after inputting my card details for a £0.01 transaction, I get “Apologies - this page has timed out due to inactivity”
I am having the same problem, after inputting my card details for a £0.01 transaction, I get “Apologies - this page has timed out due to inactivity”
Or if it does go through, I get “We're unable to process your order as the card transaction has not been successful, please check and try again”
I have been trying to order a new contract phone and every time i get to the “pay 1p” screen i enter my card details and it just comes up “this page has timed out”
I have just got it to work - the problem I had was I was using a card for the 1p payment that was a different address to the billing address. They both need to be registered at the same address. Hope that helps.
Hi
I was about to suggest that the card may be registered to a different address than the one used for the billing address given to us. As long as both of those match, it should work fine. Please let me know how it goes
Ryan
I’ve been having the same problem and I think my card registration address is the same as the delivery/billing address I specified. Furthermore, I even got a security code on my normal mobile from my card issuer which was accepted then I got the timeout through inactivity message again. Eventually realised it’s caused by AdBlock Plus blocking page updates which aren’t ads. Needed to stop ABP from ‘protecting’ me on the iD Mobile site and the Verifone site.
Hi there
Could you check with your bank to make 100% sure the address they have on file for your account/ card you’re using matches the address for where you’re looking to order the phone to.
If everything matches, it should go through fine.
Oh wow, thanks for sharing that with us
Thanks again,
Will
Does everyone go through the process of having to pay £0.01
It says somewhere on the site that, at no stage during the credit check will any money be taken.
I do not seem to remember this when I got my previous card. I am worried I have landed on a scam.
Thanks
Chris
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