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new sim card isnt working

  • 9 February 2021
  • 5 replies
  • 1035 views
Sammiebxox
Rank

I ordered a new contract, I received the phone and sim yesterday (through carphone warehouse) 

the sim isn’t working, I can’t even get emergency calls, what can I do? 
Your live chat isn’t launching for me either 

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Best answer by Mohammed 10 February 2021, 16:51

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5 replies

Will
Rank
Userlevel 6
Badge +8

Hi @Ansong,

 

That’s unusual. How long ago was it you activated the SIM?

 

Will

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A
Rank

I have activated my new sim I received with my new phone I upgraded to. I have tried all the troubleshooting methods but when inserting the sim into 2 phones it shows there is no sim. 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Zenzizon 

What is your phone showing when you enter your sim into the phone? Is it showing emergency calls only? 

You can activate your sim through the iD Mobile App or My Account online by:

  • Logging in to the app or online account. 
  •  Going to the 'My Services' page 
  • Clicking 'Activate my SIM'

Once you click 'Activate your SIM', the new SIM will be activated within a few hours. Let us know how you get on.

 

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Z
Rank

Hi Mohammet, I have exactly the same issue. Could you please help me. Thx

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Sammiebxox,

Sorry to hear that.

We’ll need to access the account to better understand what’s causing this as all of our SIM cards are activated upon dispatch.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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