I want to move my old phone number across and from 3 but when I enter the PAC in the form I get an error message
" We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again."
I have attempted this a number of times at different times but still get the same error message.
I have contacted 3 and they say that the PAC is correct.
How do I proceed?
Best answer by Tom
View original
+9
Does your transaction number start with “4”
Your transaction number must begin with “4”, otherwise there’ll be an error when submitting the details.
+4
Hi
Have you checked the above from
The transaction number that begins with a 4 should be in a welcome email from us, I’d recommend double check this and letting us know how you get on.
Tom
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
