I’m trying to submit a PAC code and getting a “Something went wrong!” message. I believe all my details are correct. Please help.
Best answer by andewhite
View originalI’m trying to submit a PAC code and getting a “Something went wrong!” message. I believe all my details are correct. Please help.
Best answer by andewhite
View originalThanks
Okay
Talk to an advisor at https://idmobile.co.uk/live-chat (via popup window in a browser).
The advisors work until 8pm on weekdays.
i’ve tried using the chat on the website but nothing comes up. i’ve given my new PAC card and now my app is just spinning around and not kicking in! I am starting to regret moving
Hi
On the live chat, if you type into the chat box ‘speak to an agent’, or select that option, you’ll get put through.
However, if you’re still having an issue with this, feel free to let us know and we’ll be able to send you a PM.
-Lauren
Hi, similar to above I am getting the “Something’s gone wrong message” when I complete the porting form. I have tried the “Live Chat”. But the Chatbot simply refers me to pages I have already visited and we go round and round in circles. I have checked all the data and it is correct. So, am I trying too soon (I only bought the SIM a couple of hours ago), or is there a problem. Be very grateful for some help here.
Hi
Welcome to the Community!
Are you having issues processing the port or obtaining a PAC?
To obtain a PAC you can do this via your account or by texting PAC to 65075.
Kash
Hi
Sorry to hear this, have you tried the chat on another device/browser?
Have you tried the iD Mobile port form at the link here?
Tom
Thanks Lauren - got that sorted, just waiting for my Sim now. Learned a lesson here, don’t even think about porting your number until you have your new Sim. Rookie mistake
I had the same issue when attempting to enter the PAC code through the ID mobile app, yet when I logged into ID mobile account through the website rather than the app it was accepted. Hope this helps others with similar issues😎👍
Hey there
Thank you
If you do have any follow-up issues, please don’t hesitate to contact us!
Thank you,
Tyler
Hi
Thanks for letting us and I hope this helps other.
If you ever require any assistance you can contact us via the Community.
Kash
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