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Where to Find Transaction Codes - Port

Caroline Hodson
Rank
Userlevel 1

Can you advise how I can get a transaction code please?

I didn’t get a confirmation or welcome email.

no receipt with phone either.

I have been trying for 3 days to get on live chat unsuccessfully. 
 

some advice on this forum states you don’t need it to port number but I cannot submit required form without it. 
 

Hopefully someone can suggest something?

 

thanks

 

Caroline

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Best answer by andewhite 31 March 2023, 12:13

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12 replies

andewhite
Rank
Userlevel 8
Badge +9

The transaction code should start with “4”, and try entering your surname in CAPITAL letters…
🤞

andewhite
Rank
Userlevel 8
Badge +9

If you register for your “My iD Account” online, then I think you can submit your PAC from your iD account without a transaction code.
🍀

Caroline Hodson
Rank
Userlevel 1

If you register for your “My iD Account” online, then I think you can submit your PAC from your iD account without a transaction code.
🍀

Thanks for the suggestion but it’s not working for me

andewhite
Rank
Userlevel 8
Badge +9

You should also be able to submit your PAC using the iD live chat service, or sending iD Mobile a private message using facebook or Twitter.

🤞

 

Caroline Hodson
Rank
Userlevel 1

You should also be able to submit your PAC using the iD live chat service, or sending iD Mobile a private message using facebook or Twitter.

🤞

 

Thanks I’ll try Facebook. I cannot get onto live chat

Caroline Hodson
Rank
Userlevel 1

Thanks for your help. they responded on messenger 

You should also be able to submit your PAC using the iD live chat service, or sending iD Mobile a private message using facebook or Twitter.

🤞

 

 

Tyler
Rank
Userlevel 3

Can you advise how I can get a transaction code please?

I didn’t get a confirmation or welcome email.

no receipt with phone either.

I have been trying for 3 days to get on live chat unsuccessfully. 
 

some advice on this forum states you don’t need it to port number but I cannot submit required form without it. 
 

Hopefully someone can suggest something?

 

thanks

 

Caroline

Hey there @Caroline Hodson, we hope that you were able to complete the port form and that your port is either in progress, or completed now.

 

If this isn’t the case, then please let us know, and we can assist you further.

 

@andewhite Thank you very much for assisting Caroline :)

 

Best wishes,

Tyler

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Caroline Hodson
Rank
Userlevel 1

It’s all sorted now thanks 

W
Rank

Hi

I am having same issue as above customers - I can't find a transaction code anywhere. Could you please advise? I have the PAC code

Caroline Hodson
Rank
Userlevel 1

Hi

I am having same issue as above customers - I can't find a transaction code anywhere. Could you please advise? I have the PAC code

I messaged them on messenger and they responded promptly. 

Aarti Mann
Rank

I cannot submit the form either it says details are incorrect. I can’t get into live chat and can’t find transaction number anywhere. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Aarti Mann,

Your transaction number should be in your iD Welcome email.

If you still haven’t been able to contact anyone at iD and still require assistance, please let us know and we can help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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