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Roaming Problems in Mallorca

  • 2 September 2018
  • 3 replies
  • 185 views

Userlevel 1
Hi,

Im having issues roaming. I followed the guide to roaming so Data roaming is enabled on app and handset. I have full reception on Movistar 3G and an R next to it so I know it should work. But I cannot get on the net or send texts or use apps like gmaps. Anyone had this experience before? If I had no reception I would understand but there is full connection. WiFi all works fine so it's not a handset issue. I've turned handset on and off several times, same for settings. My wife has the same problem, shes also on ID! Any ideas anyone? Thanks.
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Best answer by Mohammed 4 September 2018, 16:14

Hello @trg,

Sorry to hear you're having issues.

Are you referring to this topic: How to prepare your phone for a trip abroad

There's a second post as a reply below this I added later.

This advises you'll also need to make sure the correct Access Point Names are configured.

Can you send me a screenshot of your APN settings?

Mohammed
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Userlevel 6
Badge +6
Hello @trg,

Sorry to hear you're having issues.

Are you referring to this topic: How to prepare your phone for a trip abroad

There's a second post as a reply below this I added later.

This advises you'll also need to make sure the correct Access Point Names are configured.

Can you send me a screenshot of your APN settings?

Mohammed
Userlevel 1
Hi Mohammed,

So I added a new iD APN as you suggested (as I was on the 3 APN as default) and I selected the new iD APN and then set it as default (you need to do this or it defaults back to the 3 APN each time you turn the handset off) and rebooted the handset. AND NOW IT WORKS! Kudos to you - thanks very much buddy.
Userlevel 6
Badge +6
That's awesome @trg,

It's usually always the APN settings that's the culprit.

If I had a £1.00 for each time it's been the cause, I think I'd be in Mallorca also 😆

Have a great trip!

Mohammed

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