Message failed to send

  • 14 August 2019
  • 5 replies

I have an iPhone 5. For several months i have been unable to send messages to non iPhones unless I turn iMessage off first. However even this isn’t working now and I can very rarely send text messages. Please let me know what I need to do to be able to send messages again - most of my contacts do not have iPhones or WhatsApp so it’s becoming frustrating.

5 replies

Userlevel 4
Badge +6
Hi @Tdurham
Can you just look in Settings > My number to see if this is correct please.

In iMessage, can you also check the send and receive options you have to ensure they are accurate.

Thank you, yes my number is correct as are the send and receive details in iMessage.
Userlevel 6
Badge +9
Hi @Tdurham,

Please can you give each step a go to see if it helps?

1) Try turning off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is still correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.

Thank you- yes it had the correct details at all stages.
Userlevel 6
Badge +8
Hi @Tdurham

Are you still experiencing this problem?

If so, try the instructions I've just posted > here < and then please let us know if this helps.