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Question

Message failed to send


Tdurham
Community Member
I have an iPhone 5. For several months i have been unable to send messages to non iPhones unless I turn iMessage off first. However even this isn’t working now and I can very rarely send text messages. Please let me know what I need to do to be able to send messages again - most of my contacts do not have iPhones or WhatsApp so it’s becoming frustrating.

5 replies

Phil
iD Mobile Employee
  • iD Mobile Employee
  • 411 replies
  • August 14, 2019
Hi @Tdurham
Can you just look in Settings > My number to see if this is correct please.

In iMessage, can you also check the send and receive options you have to ensure they are accurate.

Phil

Tdurham
Community Member
  • Author
  • Community Member
  • 0 replies
  • August 17, 2019
Thank you, yes my number is correct as are the send and receive details in iMessage.

Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • August 20, 2019
Hi @Tdurham,

Please can you give each step a go to see if it helps?

1) Try turning off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is still correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”.

Ryan

Tdurham
Community Member
  • Author
  • Community Member
  • 0 replies
  • August 21, 2019
Thank you- yes it had the correct details at all stages.

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • August 22, 2019
Hi @Tdurham

Are you still experiencing this problem?

If so, try the instructions I've just posted > here < and then please let us know if this helps.