At iD Mobile, we believe everyone that uses our network should be able to access the help they need, all year round, including Christmas and New Year. So, we’ve put together a quick update on our Delivery, Switching and Customer Service over Christmas and New Years. Here’s what you need to know:
Delivery over Christmas and New Years.
If you order a Phone or an Accessory, it will be delivered by DPD. Our delivery times will be a bit different over the festive season. Check the schedule below to make sure your order arrives in time for the celebrations!
Order placed | Day of delivery |
---|---|
Monday 23rd December before 8pm | Tuesday 24th December |
Tuesday 24th December before 8pm | Friday 27th December |
Wednesday 25th December before 8pm | |
Thursday 26th December before 4pm | |
Friday 27th December before 8pm | Tuesday 31st December |
Saturday 28th December before 8pm | |
Sunday 29th December before 8pm | |
Monday 30th December before 8pm | |
Tuesday 31st December before 8pm | Thursday 2nd January |
Wednesday 1st January before 4pm | |
Thursday 2nd January before 8pm | Wednesday 3rd January |
If you order a SIM Only or a replacement SIM, it will be delivered by Royal Mail Tracked Service. To get your deal before Christmas, order your SIM Only deal by 20th December.
Switching over Christmas and New Years.
If you’re planning to make the switch to iD Mobile over Christmas and New Years, it may take a little longer than usual to complete the process. But don’t worry!
You won’t need to hold off on using your new iD Mobile plan until the switching process is complete, either. You’ll still be able to use your new plan, it’ll just take slightly longer to disconnect your old one.
Here’s a breakdown of when you can expect your switch to complete, depending on the day you gave us your PAC or STAC:
Give us your PAC or STAC by | Switching Date |
---|---|
Friday 20th December before 5:30pm | Monday 23rd December |
Saturday 21st December before 5:30pm | Friday 27th December |
Sunday 22nd December before 5:30pm | |
Monday 23rd December before 5:30pm | |
Tuesday 24th December before 5:30pm | Monday 30th December |
Wednesday 25th December before 5:30pm | |
Thursday 26th December before 5:30pm | |
Friday 27th December before 5:30pm | |
Saturday 28th December before 5:30pm | Thursday 2nd January |
Sunday 29th December before 5:30pm | |
Monday 30th December before 5:30pm | |
Tuesday 31st December before 5:30pm | Friday 3rd January |
Customer Service over Christmas and New Years.
Our Live Chat team will be here to help from 9am to 6pm on Christmas Eve, Boxing Day, and New Year’s Eve. We’ll be closed on Christmas Day and New Year’s Day.