Hi, I bought 2 iphone11’s for my kids on plans at the end of november, then although initially told otherwise found we could not transfer thier numbers as they were already with ID mobile on PAYG.
We sent both phones back(with help from carphone warehouse) but I’ve had no notification of receipt or cancellation. How can I speak to someone about this please
Best answer by Michelle
View original
+8
Hi
Have you tried contacting our Live Chat team?
They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.
Once you land on the page above, scroll down to see the Live Chat section.
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Once the agent is available the button appears blue, indicating that an agent is available.
No need to refresh the page, this will happen automatically
Michelle
+10
Hi
Did you purchase both phones from the Carphone Warehouse directly? If so, we would advise contacting them for further help with your return.
Ryan
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