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cancel monthly contract early

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A
Rank
Userlevel 1

Hi 

 

Well hopefully yes. I have spoken again with one agent thru live chat . 

I am waiting for my refund.  She said to me that the warehouse needs to confirm the return. Dosen't make sense to me but still. I just need my refunds back. 

Gregor
Rank
Userlevel 8
Badge +9

Hey @Taylor99 

 

Are you looking to cancel your contract? You can simply follow these steps 

Not moving to another network?

If you’re not moving to another network, and just want to end your iD Mobile plan, you can do this on the iD Mobile app or My Account online. Please note that if you choose to end your plan they way, you will be subject to a 30-day disconnection period.

To disconnect your plan, without a PAC or STAC, simply:

  • Log in to the iD Mobile App or My Account online
  • Go to the ‘My Account’ Page
  • On the ‘Manage my plan’ tile, select ‘End my plan’
  • Select ‘End your iD Mobile plan’ and follow the instructions

And it will cancel the contract for you. It will aslo produce the final bill for you and if there is any outstanding balance will still be paid by your direct debit so just in case keep it open for a while.

 

Kind Regards

Gregor

I am not iD Mobile employee but I am here to help anyone as best as I can.
T
Rank
Userlevel 1

Thankyou, I have done this but it just asks me to contact immobile.  I have generated a charge but there doesn’t seem to be a final step after pressing end my plan

 

Can you help please??

PavD
Rank
Userlevel 4
Badge +2

Hi Taylor99,

Welcome to the iD Community. 

I have sent you a direct message with some further information. 

Regards,

Pav

U
Rank

Excellent, that’ll do nicely!

Many thanks!

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