Hi, I used STAC instead of PAC and want to keep my phone number. Is there any way of keeping my number?
thank you
Hi, I used STAC instead of PAC and want to keep my phone number. Is there any way of keeping my number?
thank you
Okay
hi, I got the STAC from iD
Okay
If yes, when did you give your STAC to your new service provider?
I believe it was the 21/10 and the contract with the new provider started as of today
Normally a STAC would be processed by the gaining network provider the next working day, and the gaining provider would email and SMS you with details confirming the timing.
Anyway, seems a long delay
Did you receive any messages from your new provider
Yes so I requested it for today and inserted the SIM card yesterday.
I tried getting the PAC code from iD yesterday but by then my iD SIM card no longer was working .
I haven’t really received any messages from my new provider. I currently have a different phone number now though as I got STAC and PAC mixed up.
I’m guessing here
As you’d already requested a STAC from iD, I doubt you’d have been able to get a PAC until your STAC expired. The codes are valid for 30-days from the date of issue.
If you sign-in to your My iD Account online, does it say your iD account was closed on 01-Nov-2022?
So on my iD account it was closed on 31/10. I chose to start with my new provider on the 01/11 however I was able to use it from the 31/10.
Okay
Was SIM card from your new provider already activated, or did you have to activate your new provider’s SIM card on 31-Oct-2022?
You should’ve received something from the new provider about the closing of your iD account though - has it gone to the “Junk Email” or “Spam” folder in your mailbox?
I activated it on the 31/10. I’ve checked junk but it’s not there. I’ve only received an email about the new contract I now have.But it’s okay, thank you anyway.
Hello
A STAC code is used if you wanted to switch and not keep the number.
Requesting the STAC code doesn’t cancel, it’s only actioned when you give it to the new provider.
Giving the STAC code would have told them you’re switching & not keeping the number and in turn, disconnected this.
We wouldn’t be able to reconnect this number now, sorry about that.
Mohammed
I suffered from this problem when I was wrongly advised by my new network to get a STAC code instead of a PAC code. I had a couple of worrisome days but got my old number back in the end. In the hope that it may help someone else I wanted to post what I did…
So I think the takeaway is for anyone in this situation is act fast. Don’t hang around thinking “I’ll give them another try tomorrow” spend the rest of the day chasing around gathering all the information you can and don’t take the first no as the answer. It’s potentially worth speaking to Three as they most likely have info on your ID number that the web chat people can’t access and that seemed to carry some weight with ID. Finally, use other channels like this one but also Facebook or Twitter (etc.).
Good luck!
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