Can someone help please? I need to cancel my sim only contract, I am within the cooling off period but am getting absolutely nowhere with the automated live chat, there’s nobody responding when I’m transferred to a live member of the team either. They are meant to be open but no response from a real live person. I’m 80 and shielding, it’s causing me utter distress and worry. Please can somebody help?
I’ve tried logging into my account but I’m going around in a merry go round, it’s not recognising my details, yet when I try to request a new username it says I’m already registered. I’m getting so confused with it and I’m worried I’ll get stuck in a contract if the timeframe lapses.
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