Question

PAC code ‘Not Created’

Callum Gilmour
Rank

Hi Tom, I came across your message to a lady who had the same problem as me where she had left ID and pac code had to be sent via email but it just said ‘Not Created’ where the pack code would be. This has happened 3 times to me now and customer services keep doing the same thing which isn’t working. Did you manage to solve the problem for this lady and if so you could help me with the same? Thanks 

17 replies

andewhite
Rank
Userlevel 8
Badge +9

If you’re leaving iD Mobile, then have you tried sending a text message “PAC” to 65075 @Callum Gilmour using your iD SIM card?

You’re supposed to receive a reply from iD within a few minutes, with your PAC.

 

Callum Gilmour
Rank

Yes but I can’t do that anymore as Ive terminated my contract and can no longer call or text with my ID sim card

WelshPaul
Rank
Userlevel 8
Badge +6

If you’ve terminated your contract and the account was closed (line terminated), then your number is lost. You cannot port a ceased line’s telephone number.

Mohammed
Rank
Userlevel 7
Badge +10

Hey @WelshPaul,

We’ve implemented a change as per OFCOM’s guidelines (EECC) which allows customer’s to get a PAC code up to 60-days after disconection. 

@Callum Gilmour,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Paul Scott
Rank
Userlevel 1

I have the same issue, number disconnected and unable to attain PAC code. Please advise Mohammed.

Mohammed
Rank
Userlevel 7
Badge +10

Hi @Paul Scott,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

I am having same issue could you please private message me
Tom
Rank
Userlevel 7
Badge +4

Hi @lewispoke8 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank
Userlevel 1

Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help. 

andewhite
Rank
Userlevel 8
Badge +9

Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help. 

Hey @Abdul786, was your disconnection within the last 60-days? 

If yes, then iD should be able to give you a PAC, as per the post here by @Mohammed from iD Mobile. 

You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic. 

  

A
Rank
Userlevel 1

Ok

A
Rank
Userlevel 1

Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help. 

Hey @Abdul786, was your disconnection within the last 60-days? 

If yes, then iD should be able to give you a PAC, as per the post here by @Mohammed from iD Mobile. 

You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic. 

  

Thank you just got it sorted. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Abdul786,

Glad to hear that the issue is resolved.

Please get back to us if you require further assistance.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank

Please can I have a PAC code for the same reason, my contract only ended today but my PAC code expired yesterday 

Kash
Rank
Userlevel 7
Badge +7

Hi @e.w,

Welcome to the Community!

Is your account disconnected or is the contract still active but past the minimum term?

If the account is still active please text PAC to 65075 from the number you require the PAC for.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

Hey @WelshPaul,

We’ve implemented a change as per OFCOM’s guidelines (EECC) which allows customer’s to get a PAC code up to 60-days after disconection. 

@Callum Gilmour,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

Hello @Mohammed I am facing the same issue. My account was terminated on 29 Dec 23 and I'm unable to generate a PAC code. Can you please send me this message so I can get my PAC? 

Tom
Rank
Userlevel 7
Badge +4

Hi @Jennifer Timoney 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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