Hi Tom, I came across your message to a lady who had the same problem as me where she had left ID and pac code had to be sent via email but it just said ‘Not Created’ where the pack code would be. This has happened 3 times to me now and customer services keep doing the same thing which isn’t working. Did you manage to solve the problem for this lady and if so you could help me with the same? Thanks
If you’re leaving iD Mobile, then have you tried sending a text message “PAC” to 65075
You’re supposed to receive a reply from iD within a few minutes, with your PAC.
Yes but I can’t do that anymore as Ive terminated my contract and can no longer call or text with my ID sim card
If you’ve terminated your contract and the account was closed (line terminated), then your number is lost. You cannot port a ceased line’s telephone number.
Hey
We’ve implemented a change as per OFCOM’s guidelines (EECC) which allows customer’s to get a PAC code up to 60-days after disconection.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
I have the same issue, number disconnected and unable to attain PAC code. Please advise Mohammed.
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
I am having same issue could you please private message me
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help.
Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help.
Hey
If yes, then iD should be able to give you a PAC, as per the post here by
You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic.
Ok
Hi, I’m having the same issue. My number has been disconnected due to the end of contract. I need a PAC code please help.
Hey
If yes, then iD should be able to give you a PAC, as per the post here by
You might need to speak to ID customer service through social media using Facebook Messenger, or X (Twitter) DM, and refer them to this topic.
Thank you just got it sorted.
Hi
Glad to hear that the issue is resolved.
Please get back to us if you require further assistance.
Kash
Please can I have a PAC code for the same reason, my contract only ended today but my PAC code expired yesterday
Hi
Welcome to the Community!
Is your account disconnected or is the contract still active but past the minimum term?
If the account is still active please text PAC to 65075 from the number you require the PAC for.
Kash
Hey
We’ve implemented a change as per OFCOM’s guidelines (EECC) which allows customer’s to get a PAC code up to 60-days after disconection.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
Hello
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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