I have received a sim card over a year ago, I never registered it but I have been paying the monthly contract charge. It was my intention to use the card, but at the time of receiving the card, major issues arose that I had to deal with which took over my time. I forgot I had the sim card until receiving this n e.mail yesterday. I cannot find the sim card, I have lost it. Can I cancel the monthly payments that I am making and cancel the card please?
Best answer by Michelle
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+10
Hi there
We’ll send you a private message now so that we can help you get any SIM you’re no longer in need of with us cancelled.
If you could respond there, we’ll get that sorted for you.
Thanks
Hi there,
where do I find the private message, I need to cancel this asap, I have never used the sim, and I have paid for it for well over a year now
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Kind regards   Phill
Please note I am unable to log into my account, as I do not have the phone number. The sim has been lost
+8
Hi
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To view the message sent. Simply click on your profile icon in the top right, then go to your private messages.Â
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Thanks.Â
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MichelleÂ
Hi, I have a similar problem. I mistakenly bought a sim card but don’t know how to cancel the contract. I don’t want to use it so have not set up an account. I have multiple other accounts for family members which is how i logged on to send this message. Please can you let me know how to get this sorted. Many thanks, Andy
+9
Hi, I have a similar problem. I mistakenly bought a sim card but don’t know how to cancel the contract. I don’t want to use it so have not set up an account. I have multiple other accounts for family members which is how i logged on to send this message. Please can you let me know how to get this sorted. Many thanks, Andy
There’s an iD telephone number for cancellations and payments, which is 0800 049 0250.
It’s an automated system so you’ll need to know the mobile number of the iD Mobile account you want to cancel.
Anyway, good luckÂ
+10
Hi, I have a similar problem. I mistakenly bought a sim card but don’t know how to cancel the contract. I don’t want to use it so have not set up an account. I have multiple other accounts for family members which is how i logged on to send this message. Please can you let me know how to get this sorted. Many thanks, Andy
Â
Hey
If you still need help cancelling, please let us know here.
We can send a PM to you.
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Mohammed
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Hi, thanks for getting back to me. I haven't sorted the problem and I don't know what to do.
Any help appreciated.Â
Andy
+9
Hi, thanks for getting back to me. I haven't sorted the problem and I don't know what to do.
Any help appreciated.Â
Andy
Okay
Contact them privately using facebook (with Messenger), or Twitter (by DM (direct message)). They’ll be able to assist you with your mistakenly bought iD SIM card.
Out-of-hours messages left on facebook or Twitter are handled when the iD social media team next start work - anyway, good luck.
+10
Hi, thanks for getting back to me. I haven't sorted the problem and I don't know what to do.
Any help appreciated.Â
Andy
Hey
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Mohammed
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