Hi ID,
I have requested my pac.
but you are sending me the one giffgaff sent me in December 2020…
Who do I have to chase down to get the correct one?
Best answer by Meritez
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A
Hi
That’s odd!
We’ve popped you a message so we can take a look into this for you.
Thanks,
Jade
Userlevel 2
For anyone else reading this:
Under Ofcom regulations, service providers must provide a PAC either immediately over the phone or within 2 hours by text message unless other arrangements have been agreed between a consumer and service provider.
Hopefully ID Mobile get back to me soon
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