My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21041 Topics

B
Civilian
BuddyalfieCivilian
posted in Community Archive.

how do i get my upgrade

How do I get my upgrade

3
Kevin
Newbie
3 years ago
E
Civilian
ESMacKCivilian
asked in Community Archive.

upgrade sim only contract

can i use the same direct debit to upgrade my sim only contract

3
Will
iD Mobile Employee
3 years ago
Kurtph1969
Newbie
Kurtph1969Newbie
asked in Community Archive.

Is the Website down?

Is anyone else having problems with the website today?  

3
Mohammed
iD Mobile Employee
3 years ago
Marilyn
Civilian
MarilynCivilian
asked in Community Archive.

Contact With ID while aboard

Stuck out in Vietnam since March, this appears to be the only way to contact you, sorry, it’s kinda unique. The new SIM you sent me has been sent to my registered UK property and now it’s being forwarded to my Vietnamese apartment. This is going to take at least 6 weeks, will it affect my service without it? Just need it for apps already on my phone.

3
Will
iD Mobile Employee
3 years ago
RoddyH
Civilian
RoddyHCivilian
asked in Community Archive.

Huawei P30 Lite

Is the P30 lite a good upgrade from the P20? As I understand it, the P30 will retain all the App access, etc and maintain the ongoing relationship with Google?

3
Ryan
iD Mobile Employee
3 years ago
Z
Civilian
ZahidaCivilian
asked in Community Archive.

I have upgraded my contract, Can I get a new number for new contract?

Hi,I want to change my number as there are many unknown calls and spam messages I receive on this number which is annoying. I have upgraded to new contract now I want to get a number. Please help.Thanks x 

3
Mohammed
iD Mobile Employee
3 years ago
subvox0
Civilian
subvox0Civilian
asked in Community Archive.

My service has disappeared after a reset

I’ve just had to do a factory reset on my Samsung Galaxy A3 (2017). Now, when I try to set the phone up again, when it gets to the 2-stage authentication stage, the text they send never arrives. Also, when I try and ring the mobile from a landline, I get a voicemail saying the device is busy. Help!

3
Mohammed
iD Mobile Employee
3 years ago
Billbo
Civilian
BillboCivilian
asked in Community Archive.

Easy-to-use phones

Which are the best easy to use android phones,are Huawei js6 any good.

3
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
rec1403Civilian
asked in Community Archive.

Purchasing new SIM but don't have a UK number?

Greetings! I tried to go through the ordering process and had to stop when it asks me for a phone number. I will be moving to Edinburgh from abroad (Spain) so I dont have an UK number obviously. I already got an UK bank account, address, debit card. I will arrive on Thursday 27th and would like to know how to get a new SIM only with the unlimited £20 plan. Thanks in advance for your help!

3
Ryan
iD Mobile Employee
3 years ago
Dawn99
Civilian
Dawn99Civilian
asked in Community Archive.

disconnection

How to cancel disconnection 

3
Kevin
Newbie
3 years ago
dafydde01
Civilian
dafydde01Civilian
asked in Community Archive.

PAC Transfer not working

Tried several times to transfer my phone number from ee to ID mobile this week, and ID mobile haven’t done anything about it. I need my number available urgently on my new phone with ID mobile if possible. I would really appreciate if someone could sort this out. Thank you.

3
Mohammed
iD Mobile Employee
3 years ago
NickBB
Civilian
NickBBCivilian
asked in Community Archive.

Court Action against ID Mobile

Hi does anyone have the details thats I need to raise a court case against ID Mobile after they stole money from account when I bought a SIM only deal and then cancelled it 3 days later after they lied about the product I purcashed. I need to know their contact details for the court papers.I have tried contacting them  but the phone line only gives out messages and the WEBCHAT is useless and seems to have people on it who are clueless.Thanks,

3
Mohammed
iD Mobile Employee
3 years ago
Mand morrissey
Civilian
Mand morrisseyCivilian
asked in Community Archive.

Upgrade question

hi i have upgraded my phone on id it arrived this morning. I am not changing networks am staying on id can i transfer my number to new phone? If so how do i do this please. Tia.

3
Will
iD Mobile Employee
3 years ago
E
Civilian
EnriCivilian
asked in Community Archive.

I'm roaming in Europe and I don't receive calls from a number

Hi .I am in Italy and I suppose to rspeak with  DWP (department of work and pension )  fromthe UK. Universal credit to be precise.  By calling  another department I have learned that DWP have tried and are  trying  to  contact me several time during several days , on the correct uk number, but they alwyas find it engaged. I have raoming enabled, data ok etc…  and I receive calls from frinds with 07 numbers. The deprtment I contacted cannot give the caller nnumebr so I cannot the caller directly. Is this community aware of specific number which are blocked by ID while roaming (or even while in UK) ? Maybe starting with 03 or orther intial digits? I have found the page with ID live chat but  there is not a  live link  so not sure what to do . Please help . Thanks you 

3
Will
iD Mobile Employee
3 years ago
Ianandjo
Civilian
IanandjoCivilian
asked in Community Archive.

can i reverse an upgrade after a few months?

I'm in contract but as I spend most of the summer on the coast in caravan I would like to upgrade for maybe 6 months a year. Can i then reverse the upgrade as at home i use no data.

3
Kevin
Newbie
3 years ago
Kaye Rogers
Civilian
Kaye RogersCivilian
asked in Community Archive.

I can't make my phone use data/make calls after activating a new sim

I’m using an old phone of mine - Samsung A3 - to put a new ID sim in for my child. It was used with ID before. I don’t know why it won’t start working although I’ve activated the SIM. Wifi fine. No mobile network. 

3
Will
iD Mobile Employee
3 years ago
W
Civilian
WhatRubbishCivilian
asked in Community Archive.

Can't Register new SIM card

Got new Sim, trying to register.Enter First part, surname etc, entered code, confirmed email and entered password, ticked on bloody boxes. Can not click on submit.,,,Live Chat not working !!7777 Just gives you a load of rubbish and directs you here.Communication soooooo poorHELP !!

3
Will
iD Mobile Employee
3 years ago
J
Civilian
JM1000Civilian
asked in Community Archive.

Are there network problems today?

I have been in two locations in Liverpool today (L18 and L15) and I have been unable to get any signal at all.  This hasn't happened before and now that I've got Wi-Fi access I've tried checking to see if there have been any problems reported, but can't see anything. 

3
Will
iD Mobile Employee
3 years ago
D
Civilian
DatumDudeCivilian
asked in Community Archive.

Sent Sim back within 14 days as per T&C

Sent my Sim back as per T&C and I'm still getting charged and having debt collection agents ask me for the money Its also affecting my credit score. Trying to go through the labyrinth of dept and or sites or web chat and nothing.

3
Mohammed
iD Mobile Employee
3 years ago
S
Newbie
ScattyNewbie
asked in Community Archive.

Wi - fi calling.

I am getting use to my Samsung a20e. It has a wi-fi calling button in the settings but how do I make a wi-fi phone call? Do I just turn it on then make the call?

3
Emil
iD Mobile Employee
3 years ago
G
Civilian
GgGCivilian
asked in Community Archive.

Cant upgrade contract - stuck on payment page

Trying to upgrade my phone contract, but once i put in my bank details, the page afterwards does nothing. There’s nothing on screen and no links or anything to click, and the 1p charge does not go through. any help in resolving this would be great!

3
Kevin
Newbie
3 years ago
A
Civilian
amoyCivilian
asked in Community Archive.

seriously disgruntled // Premium Rate Number

Problem that cant be sloved by a forum?Need to speak to somone?Cant speak to anyone ?yesyesyes==seriously Pingu’d offSort it out please IDmobile

3
Kevin
Newbie
3 years ago
nettgain
Civilian
nettgainCivilian
asked in Community Archive.

Wifi calling

When I make calls using 'WiFi calling' people either can't hear me or they say it sounds like a dalek. How can I disable this & stick to normal calls ?

3
Kevin
Newbie
3 years ago
Maxx
Newbie
MaxxNewbie
asked in Community Archive.

No Data connection (4G is showing as connected)

I’ve had no Data connection most of today but I have signal and my phone is showing active 4G connectivity  (Hampshire/Surrey area)

3
Kevin
Newbie
3 years ago
C
Civilian
Cherrybear1Civilian
asked in Community Archive.

unable to connect to 4G

Hi,I have Samsung S6 and cannot connect to the 4G mobile network  although the phone indicates it is connected. If I select 3G manually in the mobile network menu I can get 3G or H. I have to select this manually  though it wont default to 3G if it cannot connect to 4G. I have tried resetting phone eg on off , removed Sim, reset access point name etc.Any help would be appreciated. Thanks, 

3
Emil
iD Mobile Employee
3 years ago
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