My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21077 Topics

A
Civilian
Anonymous2020Civilian
asked in Community Archive.

unable to open online chat

Can someone from ID mobile please get in touch ASAP as I cannot get the chat option to show up.Someone has opened a account using my name and address and I want to get this closed and investigated immediately for fraud.

1
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Shenty464Civilian
asked in Community Archive.

sim delivery

Hi,any idea how long it's likely to take for delivery please

5
Mohammed
iD Mobile Employee
3 years ago
Richey id
Civilian
Richey idCivilian
asked in Community Archive.

early cancellation

Good morning I would like to end my contract early as I now have use of a work phone. I have had the final payment given to me via text on how much left to pay but I am unable to cancel due to the link not working.

1
Mohammed
iD Mobile Employee
3 years ago
AR56
Civilian
AR56Civilian
asked in Community Archive.

unable to receive calls at all

I switched to SIM only account last week and haven’t been able to receive any calls since but can make calls

3
Mohammed
iD Mobile Employee
3 years ago
chrispy2117
Civilian
chrispy2117Civilian
asked in Community Archive.

Drop in signal/network issues

I live in Milton Keynes (postcode area MK13) and over the last month or so, the signal seems to have completely fallen off a cliff.Normally I can receive fairly good 4G coverage indoor even though the coverage checker indicates that indoor coverage is likely to be patchy. However, I now struggle to get any signal at all and most of the time my phone can’t connect to the network at all, meaning I’ve missed a few calls and texts without meaning to. I would have expected my phone to drop down to 3G if it couldn’t make use of the 4G network, so the fact it just resorts to no connection at all would indicate a broader network problem. Two other people in my household also use iD and have noticed the same issue.We’ve tried using our SIM cards in different phones, restarting them, reinstalling the APN settings, and so far none of these methods have worked. I notice I’m not alone in highlighting network issues recently - hopefully someone can help!

3
Mohammed
iD Mobile Employee
3 years ago
O
Newbie
OltoNewbie
asked in Community Archive.

I have an expensive plan

Id mobile is the most expensive provider ever.I pay £39.01 for 5GB data.You are a proper ripoff and I hope my complaint will change my plan or I will do my best to keep people to stay away, far far away from thieves like you. I will post your complaint on any social media so I can save other naive people like my self and check better next time they want to choose a phone. Shame on you. Thieves

14
O
Newbie
3 years ago
Les234
Civilian
Les234Civilian
asked in Community Archive.

disapearing signal

We have 4 phones on id an have been using the service for over 2 years but recently the signal strength has just disappeared. I have gone from 3  to 4 bars down to 1 sometimes nothing any help.

3
Ryan
iD Mobile Employee
3 years ago
M
Civilian
Marie LouiseCivilian
asked in Community Archive.

My new plan isn't showing up on my phone

Hi, I upgraded just over a month ago from a 5GB to a 20GB plan but my phone is still saying I have 5GB and I have almost used my allowance due to this. Does anybody know why and what I can do about it? Tia 

7
Ryan
iD Mobile Employee
3 years ago
Z
Civilian
zuzana13Civilian
asked in Community Archive.

disconnected phone call and messages records for legal reasons

Please, is it possible to get my phone records if my phone was disconnected on 3rd of December?

3
Ryan
iD Mobile Employee
3 years ago
B
Civilian
Bolton58Civilian
asked in Community Archive.

cheddar mast no service

I have had no service in Cheddar since Christmas Eve, still out now 3 days later! Is this a known mast problem?

3
Ryan
iD Mobile Employee
3 years ago
A
Civilian
A.NormanCivilian
asked in Community Archive.

Upgrade Error - New contract instead of upgrade

I have recently upgraded my pay monthly account and received my new handset. The problem is that I have also received an email stating that a new account has been set up with a new number and my upgraded plan. Both my original plan and this new one seem to be set to the same email address. When I log in to my account I cannot find any record of the upgrade or this new account. Can someone please resolve this. I would like the new account cancelled and the upgrade correctly recorded.   Many Thanks, Alan

7
Ryan
iD Mobile Employee
3 years ago
Big Dog 48
Civilian
Big Dog 48Civilian
asked in Community Archive.

Change SIM

I would like a replacement SIM please? 

1
Ryan
iD Mobile Employee
3 years ago
Traciej
Civilian
TraciejCivilian
asked in Community Archive.

New sim arrived with contract

I have been given a sim in the box with my new iphone but i am already with id and have a phone number do i have to still activate the new sim

3
Ryan
iD Mobile Employee
3 years ago
A
Civilian
angiecCivilian
asked in Community Archive.

contract cancelled

contract was cancelled in store 2 yrs ago, but i have still been charged every month for it unfortunately i didn’t notice as believed it was for something else, the contract was bought out and new one started. i have tried to get help through yourselves but getting nowhere, i cancelled direct debit and now have received final demand letter. 

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
SomCivilian
asked in Community Archive.

can’t transfer old number using Pac code and online form

I have completed the online form a few times (before the 23rd) but my old number has not transferred to iD and I have not received confirmation within 24hrs that my pac has been submitted successfully.How do I transfer my old number to ID?

4
Ryan
iD Mobile Employee
3 years ago
G
Civilian
GrahamCollierCivilian
asked in Community Archive.

Can my mobile and "landline" numbers be ported to a single ID Mobile SIM?

I'm very happy with ID Mobile but not so with my VOIP provider.  I see DeskPhone offer a non-VOIP "landline" and mobile number on the same SIM,  which would suit me.  Do ID Mobile offer this so I can tweak my account rather than leave?

1
Ryan
iD Mobile Employee
3 years ago
B
Civilian
Bennett1991Civilian
asked in Community Archive.

Recurring Overcharge

I’ve been over charged on my November bill. How do I speak to somebody about getting this refunded?! I would be very surprised you aren’t in breach of your DD guarantee seeing as you haven’t made any effort to refund me the difference. Please respond to this ASAP!

4
Mohammed
iD Mobile Employee
3 years ago
GarethW4
Civilian
GarethW4Civilian
asked in Community Archive.

Change number to a new network

I would like a PAC code to allow me to keep my sons number please?

1
Mohammed
iD Mobile Employee
3 years ago
KyraD
Civilian
KyraDCivilian
asked in Community Archive.

fradulent letter in my name

I have received a letter today at my home address with my name stating I have set up an account. I do not use this company and have never set up an account. I have already reported this to action fraud can this account please be shut down and my details removed. 

1
Mohammed
iD Mobile Employee
3 years ago
Scooter/Azzy125
Civilian
Scooter/Azzy125Civilian
asked in Community Archive.

I have received a final demand notice

HOW can you send me  a Final demand Notice When I pay by Direct debit of £30.99 to be collected on 24/11/2020

3
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Steve070459Civilian
asked in Community Archive.

Fake Calls from overseas

For some reason I have started to receive many overseas calls from many different countries ( including Chad, Morocco, Moscow, Belarus, Nicaragua, Cyprus, Somalia, Montenegro, Poland, Cuba, ,Burundi, Cameroon, Niue, Serbia, and Turkmenistan) which ring once and then hang up immediately.My research on google indicates that theses are bogus calls from premium sites trying to entice me to call them back which I had thought I had prevented by instigating the function of “ Silence Unknown callers” on my iPhone.I have however noticed my recent bill is showing “ domestic calls out of plan” charges of 35p for calls on 22/12/20 which I think have inadvertently occurred because I pressed the (I) key in the “recent numbers “ function  which resulted in a returned call for a second or so.I am really getting annoyed at the volume of calls that are appearing and wonder if there is anything I can do to stop these calls.My only thoughts to date are to change my mobile number which I am reluctant to do

3
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
John LynesCivilian
asked in Community Archive.

sim card not received

Ordered sim card on 11 December. Can iD respond please so that I don't have to cancel direct debit.

9
Mohammed
iD Mobile Employee
3 years ago
A
Civilian
agul22Civilian
asked in Community Archive.

how do I Cancel contract

Hi, I’m trying to cancel my contract. I can’t access the MyAccount portal and the live chat button doesn’t work.

3
Ryan
iD Mobile Employee
3 years ago
A
Civilian
alexyankCivilian
asked in Community Archive.

i cant register for id account

i already have my phone and sim, but i cant log in it tells me my email is wrong; which it is not, then i try resetting my password and then it tells me my details wrong again , what can i do.

1
Mohammed
iD Mobile Employee
3 years ago
D
Civilian
DBRCivilian
asked in Community Archive.

I need a copy of old bills

Need electronic copies of all my previous bills during 2019

1
Mohammed
iD Mobile Employee
3 years ago
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