Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

Everything you need to know about the 3G switch off

1 year ago

Community
My iD

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21073 Topics

Recent feedback.

Most replies Most views Newest first

ReeceCivilian

asked in Community Archive.

iphone unlocking

I have an iPhone which was from an old ID mobile contract that needs unlocking can you help?It is an older IPhone SE

llecmrscCivilian

asked in Community Archive.

Cashback redemption?

I've just upgraded my phone to the samsung s9 and it said at the top of the bundle advertised on iD about a £100 cashback via redemption. How do I do this as I have no clue. Thanks!

Rosemary FraserCivilian

asked in Community Archive.

Phone drops off Wifi

On Settings there is no mention of VM Wifi, it just says Chromecasr even when I have unplugged Chro mecast.

JessCookCivilian

asked in Community Archive.

new sim doesnt work

I’ve switched to ID mobile and was told when I pitch my new phone and package from Carphone warehouse that when my phone showed no service to swap the sims over and out the ID one it and will work but the ID one isn’t working, saying no service

OlliedogCivilian

asked in Community Archive.

No security codes being sent from bank

My phone is no longer receiving security codes when I change something in my bank account or want to check my credit card balance and more

mav180Civilian

asked in Community Archive.

Capped Limit on certain numbers

Hi allgood afternoon to everyone. I’m new to ID and have a £8 per month sim card with unlimited calls/texts and 12GB data.I tried to call someone today but the call woudl not connect and I got a voice message stating that I had reached my cap limit and that I need to change the limit.I have made about 5 minutes of phonce calls to UK numbers since I activated the SIM( 19/12/20) and have hardly used any data and zero SMSs.I can call other numbers and it seems to be working fine. However, another number, a UK mobile, will not connect and am at a loss to know why.Any ideas

Hguh4791Civilian

asked in Community Archive.

change device number

My device phone numbet is different from my account phone number which I transferred via PAC code. So when I text, the recipient doesn’t know who it’s from or unsent message appears. How do I change the device number?!?

Amy CastleCivilian

asked in Community Archive.

how do i know if my order has been placed and when will i recieve goods.

I placed an order and recieved an email that identity checks being done, order out of stock. But expected more. Money has been taken out of account but no email to say all gone through?This is a Christmas present so need to know asap if not gone through and need an idea or reassurance of when will receive the phone asap.Thanks

Lianne1983Newbie

asked in Community Archive.

When my contract ends. Can I switch to a sim only deal

Hello.My contract is due to end with yourselves near the end of April. I do not wish to upgrade. But I'm happy with id mobile so was wondering if I will be able to just switch to a sim only deal once my contract comes to an end? How can I go about doing this. Many thanks In advance and merry Christmas Lianne

Noel Antony LCivilian

asked in Community Archive.

SIM card has not arrived

Hi,My SIM card has not been delivered. I ordered it on 4th November, today being 13th November. However Ihave received a letter about my account and charges. I am unhappy about paying for a service when I am unable to use it due to not having a SIM card. My Service User number is REMOVED if this helps.

LaraPotesNewbie

asked in Community Archive.

EU Roaming charges in Spain

New Brexit rules?

Robyn_faCivilian

asked in Community Archive.

restore voicemail to automated greeting

Is there a way to restore the voicemail message that callers hear to an automated message? I would like to get rid of the part where my recorded name is played before ‘is not able to take your call’, or if this is not possible, to record this again. The only option when I phone 123 is to delete or record a whole personal greeting which isn’t what I want to do. Thanks!

Liang789Civilian

asked in Community Archive.

Need a proof of purchase

Need proof of purchase for my new upgrade phone Samsung Galaxy A71. Can you help,please?

mally57Civilian

asked in Community Archive.

Is the network down on Anglesey?

Is the network down on Anglesey? I have no connection at all!

Nic abcCivilian

asked in Community Archive.

unlock iphone that was bought with sim

Could someone get in touch ...purchased sim and brand new iPhone together and incredibly ..it is locked! 4 days now trying to navigate help, chat, phone numbers, cannot register on app as codes keep getting sent to the sim that we can’t use as the phone is locked..round and round in circles. Not sorted by today..I am cancelling contract.

JimphoneCivilian

asked in Community Archive.

Is there a phone helpline?

Hi, I’m trying and failing to log into my account to cancel two plans I no longer use. However, the log-in page does not recognise my email address, even though ID emails me every month. Is there someone I can speak to via a call centre to resolve this?

David_FCivilian

asked in Community Archive.

david

How do you speak to a human

Katie TaylorCivilian

asked in Community Archive.

leaving

Hi, I’m trying to end my contract and pay it off but can’t get hold of anyone!! I’ve called so many times and get cut off and live chat isn’t working and I’ve gone onto my account I can see how much it is to end but no button to press to end it! Anyone know what else I can do??

Leo05Civilian

asked in Community Archive.

Texts not sending

I recently got an Iphone xr on id mobile. I am unable to send text messages or make phone calls. The phone was purchased on the 27th of November and i was unable to phone or text. When i try to make a call it just says that i have reached my cap even though i have unlimited calls and texts. My data also works fine so i am puzzled.

Ben MurrayCivilian

asked in Community Archive.

SIM Card never arrived!

How can I get in contact with someone about my missing SIM card? I am currently paying for something I can't use! This is ridiculous. Please can someone contact me as soon as possible to arrange delivery of a SIM card!

Delboy50Civilian

asked in Community Archive.

Submitted Pac request. Not even had confirmation.

I submitted a request to keep existing number on 26th as I'm moving over to ID but I've not even received an acknowledgement text. I filled out the form online but when I clicked submit all the details remained on screen. Usually other forms I've submitted on unrelated sites the details disappear and you are presented with an acknowledgement screen. Should I submit again or will it cause issues? Thanks

pamwCivilian

asked in Community Archive.

upgrade

I'm upgrading with a new phone. Will this come with a new sim? Can I start to set up the new phone as soon as I receive it or should I wait for welcome email? How do I keep my phone number?

ziyunCivilian

asked in Community Archive.

Cancel My Contract

Hi I wanna end my id mobile plan but I cannot cancel it by myself. The online agents are not free all the time. Please tell me how this can be solved.

lidia strenczekCivilian

asked in Community Archive.

HI

ncan someone please help me i need a sim card PUK LOCKED

NIGELPRESLEYCivilian

asked in Community Archive.

new phone for contract

i got a samsung korea galaxy j4+ phone it wont transfer onto my computer.i like to have a new one that will transfer media on contract a month please

1
...
445
446
447
448
449
450
451
...
843

Page 448 / 843

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK