My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18820 Topics

S
Civilian
Sarla shahCivilian
asked in Community Archive

wrong pin so can't unlock phone

Hello, I have had this phone since may 2019. The last 2 days I can’t unlock phone. It says “wrong pin”. It’s a Nokia 3.1 plus. I tried to phone I’d mobile to talk to some one but a message said I had to ask on here.please advise what I should do

1
Mohammed
iD Mobile Employee
3 years ago
RoseFire92
Civilian
RoseFire92Civilian
asked in Community Archive

New number with upgrade

Hi, I'm due to get an upgrade at the end of the month but want a new sim card with a new number as I don't want certain people who have my current number able to contact me! Is this possible?

1
Kevin
Newbie
3 years ago
I
Civilian
IhatephonesCivilian
asked in Community Archive

I can't make or receive texts or calls

I went into ID App to check usage. Then I received a text saying "Good news! Your new SIM card is now in the process of being activated. The SIM should be activated shortly, but this can take up to 24 hours. We'll send you a text message to confirm as soon as the activation is complete." Now I can't make or receive texts and calls. Have restarted several times  but no luck. Can WhatsApp and other things, but no texts or calls. I have goid coverage so that is not the problem. Thank you for any help.  

1
Will
iD Mobile Employee
3 years ago
J
Civilian
johnny_12
asked in Community Archive

No Confirmation of Upgrade

Recently was eligible for an upgrade to my contract.Went through the process of sending a 1p bill to my account but have yet to receive any confirmation of the upgrade or the bill being accepted or going through. (was over 1hr ago)After the payment, the web page redirected me to an empty basket instead of a confirmation of payment.I am not sure if more time is needed on this being processed or if something has gone wrong.Please advise me on this. 

2
Ryan
iD Mobile Employee
3 years ago
S
Civilian
silkeyezCivilian
asked in Community Archive

poor connextion/coverage

anyone notice poor coverage in last few weeks like can not open  Any links from emails or even apps? 

3
Rory
Newbie
3 years ago
Silverhoop
Civilian
SilverhoopCivilian
asked in Community Archive

Can't log in

I am trying to log in to my account, I have forgotten all my details so followed the link for that. I input my e-mail, my name, my number and received the text to confirm, Entered the text details and received a page saying:Sorry, we have been unable to get any user name for the details entered I have tried live chat but only get a chatbot Can someone please allow me access to my account as I want to upgrade my existing package

1
Will
iD Mobile Employee
3 years ago
littlephish28
Civilian
littlephish28Civilian
asked in Community Archive

how do you actually speak to anyone with this company?

Tried numerous times to contact idmobile in various ways but to no avail. I ended my contract and paid all outstanding monies months ago and yet they continue to contact me demanding more money! I do not have the phone anymore nor the number or contract so leave me alone or I will go to trading standards. I have had enough now! By the looks of it so have a lot of other people!!

1
Kevin
Newbie
3 years ago
RobK
Civilian
RobKCivilian
asked in Community Archive

Dashboard minutes available but cannot call

I have contract with 500 mins to which I added another 500 mins, making 1000 in total. the 500 add on minutes have 'expired' and my account Dashboard now shows 116 mins left but when attempting a call I get an automated voice message saying I have no minutes left. So why does my dashboard still say 116 mins?

2
RobK
Civilian
3 years ago
Jared1971
Civilian
Jared1971Civilian
asked in Community Archive

Suddenly our phones wont work and no wifi calling. No customer service or Live Chat?

Can someone tell me what is going on? Our phones are struggling for signal, wifi calling has stopped working, 7777 directs you to the website for Live Chat that is non-existent.

2
Will
iD Mobile Employee
3 years ago
J
Civilian
Jenspink1986Civilian
asked in Community Archive

ive lost my transaction number and live chat wont work

I just want to port my number but live chat busy and cant get through to a human, I dont have a transaction number please help

1
Will
iD Mobile Employee
3 years ago
Swphmtowe
Civilian
SwphmtoweCivilian
asked in Community Archive

Replacement SIM please

Please can I have a replacement sim?

3
Ryan
iD Mobile Employee
3 years ago
Luna and Dobby
Civilian
Luna and DobbyCivilian
asked in Community Archive

How do I transfer my number from iD to iD?

Got a new phone, transferred alldata, apps etc, but how do I move my phone number and register my network. I am using the same network so not sure if I need code (i.e. was on ID, new contract on ID)

1
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
cathybrookesCivilian
asked in Community Archive

I want to cancel my contract which is still being billed

I am trying to speak to someone at ID.  They don’t answer the phones and suggest chat online but that is unavailable also.  I want to cancel my contract as they have billed me for data this month even though I still have several GB of data remaining on my contract.  They charged me last month too.  I am fed up now and want to leave.

3
Mohammed
iD Mobile Employee
3 years ago
Tashaoreilly
Civilian
TashaoreillyCivilian
asked in Community Archive

MOBILE NUMBER?

Hi I recently changed my sim from EE to ID mobile. When doing this I got my PAC code so that I could keep my original number. I have the text confirmation which says 'You've transferred your number to ID' however for some reason it is as if I have two mobile numbers now. When people text or ring my original number i receive the text but when i text them back it sends from the new number that ID gave me. Also when I go into the settings of the iPhone it says the mobile number is the one ID games to me not the original number

1
Kevin
Newbie
3 years ago
J
Civilian
JonCarrickCivilian
asked in Community Archive

Cancelling sim only contract

Hi, im trying to cancel a sim only that hasnt been used in years and still coming out my bank. i know longer have the sim card to access the password sent & now its been forwarded to CARS, the phone number is [Removed] please can this be sorted asap.thanks 

2
Ryan
iD Mobile Employee
3 years ago
L
Civilian
LCLCCivilian
asked in Community Archive

No Service

Hi, really annoyed by iD mobile. I’ve been a customer for over 2 years, not a problem. Then for past 3 weeks have had ‘no service’ or intermittent service which last a few minutes. I can’t make or receive calls, voicemail, texts. My phone was old so I was due an upgrade. Yesterday I upgraded to a new phone & still the same issues. I have checked my postcode via the coverage checker - very good coverage. I have no new devises in my house which can affect my signal. My patience is now on the floor. I live on the south coast/Southampton area. Please help resolve within 72 hours otherwise I’m cancelling within my notice period as have had enough. On a separate note how do I cancel my contract?

1
Will
iD Mobile Employee
3 years ago
trotterman1960
Civilian
trotterman1960Civilian
asked in Community Archive

Reception issues

i am continuously losing signal i don't need to be moving just in the same position but i can see the signal strength changing all the time i am losing important phone calls due to this this seems to be happening a lot lately and i am getting to the point where i am thinking of changing my network this network is exceptional value for money but if i am missing important calls and getting cut off. then i have to look at the options on ee this were not a problem there is a phone mast less then thirty metres from my front door so i find it very hard that i am forever getting cut off mid conversation can someone advise me as according to the signal strength i am in a very good area 

1
Kevin
Newbie
3 years ago
whsim1997
Civilian
whsim1997Civilian
asked in Community Archive

£6 SIM Only Deals

May I know when will the time limited deals which gives 3GB Data, Unlimited Minutes, Unlimited Texts for £6 per month end?Because I will be only arriving in the UK mid of September.  

1
Emil
iD Mobile Employee
3 years ago
03Angela50
Civilian
03Angela50Civilian
asked in Community Archive

No network service for the past few days

IDI have had no ID network services for a few days, I don’t use my phone a lot as you can see from my network usage, but I needed it on Monday for an emergency call & it let me down. I can’t phone out or get incoming calls. I have visited 3 Carphone warehouse shops in my area & all are closed. What is wrong with the network? If it no longer exists I will cancel my DD, has I have had no notification of any change to the network. Very annoyed & need a reply immediately Angela

4
Mohammed
iD Mobile Employee
3 years ago
L
Civilian
Lisa1301Civilian
asked in Community Archive

Network coverage issues

I have come on holiday to Norfolk NR26 8LF. It says the coverage is excellent, but I have not been able to make any phone calls since I got here! It says no network issues in the area. Phone has been switched off and switched back on again but still won't connect calls. Had to use my friends phone on 02 with no issues. Anyone any ideas? 

5
Kevin
Newbie
3 years ago
C
Civilian
Craig1975Civilian
asked in Community Archive

Bill paid on time on 22nd July but phone has been on restricted services for 3 days

I pay my bill by direct debit on time all the time. The last payment came out on 22nd July. For the last 3 days my wife's phone has restricted services. There is no option to ring customer service as everything is automated and live chat doesn't work. This is a complete joke. How can a company get away with this? How can you not be able to speak to customer services? I wont be paying another penny until this is sorted.

1
Ryan
iD Mobile Employee
3 years ago
B
Civilian
BestbitterCivilian
asked in Community Archive

Separate sim and phone with sim on same account?

I have just purchased a new phone with sim but have also got a separate sim for my son.My question is on the iD mobile app, as far as I can tell, I can only see details for my son’s sim (which is the one I had first). Does anybody know how I can access details for my new phone?Many thanks 

1
Mohammed
iD Mobile Employee
3 years ago
X
Civilian
xiaoxiao90Civilian
asked in Community Archive

Question about the timing of upgrading from a phone contract to a SIM-only contract.

My 24 month phone contract is coming to an end and I am eligible to upgrade to a SIM-only contract. Because my current temporary address (due to work) is not my permanent/billing address, I changed my address on my account to my temporary address so that the SIM card can be delivered to where I am living currently. I tried twice to process the transaction to buy the SIM-only contract and both times it said that the card transaction has failed. Could this be due to the fact that my account address is different to my billing address?If this is the base I will change my address back to my permeant/billing address but I won’t be back at my address for another 2 weeks. Until then, will I still be able to use my phone as normal on my existing contract with no problems or will it not work because the new SIM-only contract has been activated? Not sure what to do, would appreciate it if someone could help :)

1
Kevin
Newbie
3 years ago
A
Civilian
awhiteCivilian
asked in Community Archive

transferring mobile number

i am trying to transfer my current mobile number to this new sim. I have received the PAC code. When i enter in all my details it says either my PAC code or phone number is wrong but both are correct. so currently paying for 2 contracts. Can you help me sort this problem out.   it is now saying port in request can not be submitted at the moment

1
P
iD Mobile Employee
3 years ago
D
Civilian
Daniel_87Civilian
asked in Community Archive

Pac Code Incorrect

I recently moved to ID mobile, I provided a PAC code from Virgin Media to port my number over which was successful.I have since decided to take out a new mobile contract deal with another network and requested a PAC code from ID Mobile so that I could Port my number over to the new network however the PAC code I receive via text message or on the ID Mobile website is the same PAC code I was supplied to ID Mobile and cannot be used by my new provider. This situation is made even more frustrating by not being able to make any contact with anyone from ID mobile via the telephone or via their online chat service to resolve this issue. I am aware this is a problem ID Mobile seem to be having as there are numerous threads with this exact issue however once the original poster receives a response, anyone else asking for help in the same thread appear to not receive a response, I have therefore decided to make my own thread. Is there any way to contact someone from ID mobile to obtain a new PA

1
Kevin
Newbie
3 years ago
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