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No network service for the past few days


03Angela50
Community Member

ID

I have had no ID network services for a few days, I don’t use my phone a lot as you can see from my network usage, but I needed it on Monday for an emergency call & it let me down. I can’t phone out or get incoming calls. I have visited 3 Carphone warehouse shops in my area & all are closed. What is wrong with the network? If it no longer exists I will cancel my DD, has I have had no notification of any change to the network. Very annoyed & need a reply immediately Angela

Best answer by Mohammed

03Angela50 wrote:

Back working again 👍

 

Glad to hear this is now working again.

It would have likely been a temporary mast fault.

If you do need support further, please let us know.

 

Mohammed

 

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4 replies

  • Community Member
  • 0 replies
  • October 14, 2020

 

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.


03Angela50
Community Member
  • Author
  • Community Member
  • 0 replies
  • October 14, 2020

Back working again 👍


  • Community Member
  • 0 replies
  • October 14, 2020

 

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.


Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • October 16, 2020
03Angela50 wrote:

Back working again 👍

 

Glad to hear this is now working again.

It would have likely been a temporary mast fault.

If you do need support further, please let us know.

 

Mohammed