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Cancelling sim only contract


Hi, im trying to cancel a sim only that hasnt been used in years and still coming out my bank. i know longer have the sim card to access the password sent & now its been forwarded to CARS, the phone number is [Removed] please can this be sorted asap.

thanks 

Best answer by Ryan

Hi @JonCarrick,

As you cannot log into your account, the best way to cancel your plan is to contact our Live Chat Team here however we will PM you now to offer assistance too.

Ryan

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2 replies

  • Community Member
  • 0 replies
  • October 14, 2020

Trust Pilot

 

I was so disappointed with ID when I tried every way to contact them after I got out of stock message and tried to cancel. I gave them a minus if possible rating on Trust Pilot. I then got a message From Ryan I replied informing him of the bad customer service. I have had no reply and not received my £19.99 up front payment .Managed to get a phone no problem next day from   3  after speaking to a human and not a machine.


Ryan
iD Mobile Employee
  • iD Mobile Employee
  • 4570 replies
  • Answer
  • October 14, 2020

Hi @JonCarrick,

As you cannot log into your account, the best way to cancel your plan is to contact our Live Chat Team here however we will PM you now to offer assistance too.

Ryan