My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20959 Topics

Roachy71
Civilian
Roachy71Civilian
asked in Community Archive.

No delivery of SIM card

Hello my SIM card has not been delivered and it is impossible to contact anybody so I will be cancelling.

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
Mohamed89Civilian
posted in Community Archive.

mobile undelivered

Hi I am waiting for my parcel and it’s not been delivered yet ? My name is REMOVEDMy iD phone number : REMOVEDaccount number : REMOVED

1
Mohammed
iD Mobile Employee
3 years ago
AbiC29
Civilian
AbiC29Civilian
asked in Community Archive.

transferring number to id mobile

Hello, I received my phone with receipt on Monday 30th november. I have requested a PAC code and says request has gone through, however it hasn’t worked yet 4 days later

1
Ryan
iD Mobile Employee
3 years ago
R
Civilian
RachACivilian
asked in Community Archive.

Upgrading from pay monthly to SIM only

HiI took advantage of my early upgrade window and have gone to a SIM only deal. I went through the app and sorted it back on the 18th November, yet the app is still saying I'm on my contract tariff and not the SIM only account. I am now being charged for 2 different bills! I was told that my contract would end straight away and the SIM only one would replace it but it hasn't.I've tried calling customer services but you can never actually talk to a human, the same with the live chat.Please explain.....

1
Mohammed
iD Mobile Employee
3 years ago
H
Civilian
hussnaraCivilian
asked in Community Archive.

STAC code instead of PAC

Accidentally requested stac instead of pac, can't receive pac code now.any help? 

1
Mohammed
iD Mobile Employee
3 years ago
N
Civilian
nikkijo88Civilian
asked in Community Archive.

dont have accsess to this service

i have joined ID and have seen on the app my number has been ported today. and have had a txt too but i cant call or revive calls it says i don’t have access to this service also at the top where the network bar is it says wifi calling. whatsapp and facetime work ok for calls but i can’t call normally and need it as i’m a carer so need to be able to revive calls

1
Ryan
iD Mobile Employee
3 years ago
T
Civilian
Thestorm632Civilian
asked in Community Archive.

porting old number

Done the form with the pac code yesterday, waited all day number still hasn’t ported over. Cant speak to anyone the bot doesn’t understand the problem. Can anyone from ID help?   

1
Mohammed
iD Mobile Employee
3 years ago
Darcy Barlow
Civilian
Darcy BarlowCivilian
asked in Community Archive.

unsuccessful number port

Hi all, my number successfully ported across. However, I turned my old phone on with the old sim in so that I could reset it to send to Carphone warehouse and since then my old number is no longer attached to my new sim. I have checked the ID mobile app and it says that my old number was successfully ported across. I’m not really sure what to do now 🤷‍♀️ 

1
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
spoultonCivilian
asked in Community Archive.

Nokia 2.2 notifications still not working on 3rd party apps

Bluemail and Whatsapp notifications still not working on my Nokia 2.2I’ve  installed latest phone update. I’ve re-installed Bluemail and WhatsappThis has not worked since I got the phone a year agoAny ideas?Shirley

1
Mohammed
iD Mobile Employee
3 years ago
tnaylor657
Civilian
tnaylor657Civilian
asked in Community Archive.

Replace faulty sim

Hi, I’m needing a replacement sim for my mothers phone as the one she is using doesnt work properly. she has been trying to get in touch with customer support for the past few days and she just gets put in a long queue. So im wondering if someone can help me get one to her please. thanks

2
Mohammed
iD Mobile Employee
3 years ago
Mcgriskin123
Civilian
Mcgriskin123Civilian
asked in Community Archive.

iphone unlock to be used on iD SIM

How do i unlock my iphone 8 so i can use my ID sim, This is a joke that you cant just ring someone. And then the live bot thing is shite as well!

2
Mohammed
iD Mobile Employee
3 years ago
DAKKAR
Civilian
DAKKARCivilian
asked in Community Archive.

Ordered an upgrade on a special offer but have not heard anything since

The offer was a black Friday offer for a Apple XR phone, I was given an order ref number of 1144585430 but have heard nothing since placing the order. Any ideas?

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
adamlistonCivilian
asked in Community Archive.

Switching from EE but keeping phone number

I received a phone on Saturday 28 Nov and submitted my PAC code (issued by EE) on Monday to keep my old number. It hadn’t happened by yesterday, Thursday 3 December so I  submitted it again.This has still not yet happened.

1
Ryan
iD Mobile Employee
3 years ago
N
Civilian
Not happy at allCivilian
asked in Community Archive.

i want to leave but am being stopped

I want to end my contract im happy to pay the outstanding balance but am being blocked and none of the links work is this a way to stop people from leaving 

1
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
CarlyannCivilian
asked in Community Archive.

Need help with cancelling my account

Trying to end a contract with ID and it’s completely useless as the App won’t allow you to and advisors on live chat avoid the actual question quite deliberately. I want this contract ended ASAP.. and need you to take this as notice of the 30 days. Really not impressed with you guys at all.. and certainly won’t be Recommending  you to anyone in the future. Get this sorted as I’m really losing patience now.. it’s no way way to run a business !!! 

1
Mohammed
iD Mobile Employee
3 years ago
W
Civilian
warrantofficerCivilian
asked in Community Archive.

false account - fraud?

Hi, Over the past couple of days, I’ve received emails re buying new phones on line from Carphone Warehouse.  They have/or were to be delivered to an address in Liverpool (I have the Address) but on the day of delivery the Address was changed to one in Windnes (again I have the address).  I’ve all had 2 email from Carphone Warehouse what was set up and with whom (1 contract with ID Mobile).  Today I’ve had an email saying how much the monthly DD is going to be and when it is being taken.    I have the Phone number for this phone, reference number and originator identification number.   I also have The ID Direct Debit Details, the Bank  Name, Sort Code and part of the Account Number and also a OIN number whatever that is and that it is for 24 months ID 4G.     Please help.

3
Mohammed
iD Mobile Employee
3 years ago
R
Civilian
Roy KurianCivilian
asked in Community Archive.

PAC code not processed?

I had submitted my PAC code online yesterday (3/12/20  845 AM) to ID mobile for transfer of my number from three.  However, the same has not happened  till now. please help. 

3
Mohammed
iD Mobile Employee
3 years ago
B
Newbie
Bob1234Newbie
asked in Community Archive.

transfering my old numer

I can’t transfer my old number. I’ve got my pac code from my old provider and I’ve tried the transfer on both the app and online and it won’t work. Keeps saying it’s unsuccessful! Really frustrating as I’ll have to pay for my old contract as well as my new on if this transfer isn’t completed soon. Please help!

2
Mohammed
iD Mobile Employee
3 years ago
Lacy
Civilian
LacyCivilian
asked in Community Archive.

PAC code submitted to wrong account

I have just had my number transferred from Vodafone but it has gone to my daughters phone rather than mine. I put the PAC code and mobile numbers in correctly I the id app.I finally spoke to someone on the chat and was told she has lost her number and I will need to swap my sin for hers. She has 40gb data I have unlimited. When I mentioned this to the agent he cut me off. Does anyone know if there's a way I can sort this out or TALK to someone about it?  

2
Mohammed
iD Mobile Employee
3 years ago
E
Civilian
egrace112Civilian
asked in Community Archive.

credit check failed

Hello, I am a student without a credit card or credit score. So when I was informed that my credit check had failed, I was shocked. I am outraged at the lack of customer service or support for younger people within this network and how I could fail a credit check which I haven’t even had.

2
Mohammed
iD Mobile Employee
3 years ago
Poijoy
Civilian
PoijoyCivilian
asked in Community Archive.

pac code not working

I'm a new customer and my pac code is not working.i can't get through to anyone to port my number and it's the only way to cancel my existing contract. No agents in live chat and obviously no phone number to callNot a great start for a new customer....

2
Mohammed
iD Mobile Employee
3 years ago
deborahreadyhoof@hotmail.com
Civilian
deborahreadyhoof@hotmail.comCivilian
asked in Community Archive.

PAC Code didn't work

Dear ID Mobile,I pay for the mobile accounts for my wife and children.I recently moved my wife over from ID mobile to SmartyMy daughter account transferred successfully however my wifes did NOTI had PAC code [Removed] , there were some delays in the transfer and I have been advised by Smarty that this PAC recently expired.I am unable to obtain a new PAC by text as I removed the ID mobile sIM and now cant find it.My wife is currently using Smarty number [Removed] but wants her ID Mobile number [Removed] transferring over to Smarty.My wife has Parkinsons so she relies on me to sort this issue out for her.My number is [Removed]   

5
Ryan
iD Mobile Employee
3 years ago
C
Newbie
ChrisMcDNewbie
asked in Community Archive.

Is there an ID support service out there?

 Hi I have attempted to ‘live chat’ with someone over the past 3 days. There is never anyone available and chat box is unable to transfer me to an agent to sort this issue out. I have been billed for two accounts over the last 3 months and a previous contact in October doesn’t appear to have been rectified. I’m really annoyed as it is so difficult to contact. 

2
C
Newbie
3 years ago
R
Civilian
racheljbrownCivilian
asked in Community Archive.

return a phone and sim card

How do I return my phone and SIM card? I have tried to get through on live chat 3 times now and it is never available so for this reason I do not want to continue with your network. 

1
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Simonne
asked in Community Archive.

why has my number not been transferred?

I am waiting for my number to transfer. The help article said it would be within 1 working day but it did not happen, which means I cannot use my new phone and am still paying o2 to use their service.I see other questions on this issue where people's numbers are not being transferred, does ID mobile generally have problems with doing this within the timeline that they have stated on their help page?Is there a customer service contact email who can look into the issue and advise?

1
Mohammed
iD Mobile Employee
3 years ago
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