Help Hub
Pay Monthly Phones
SIM Only Deals
My iD Account

✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

Community
My iD

My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20986 Topics

Recent feedback.

Most replies Most views Newest first

CharcostelloCivilian

asked in Community Archive.

upgrade credir check

I’m due an upgrade on a 24 month handset contract, do they perform a credit check before allowing the upgrade I have always been on time with my bill just have a poor credit rating.

GeorgieboonCivilian

asked in Community Archive.

iphone 11 cancel awaiting refund

I have been waiting over a week for my refund now and am unable to get through to an advisor over the chat. Please can someone contact me ASAP and let me know when I can get the return for the iPhone 11 which I cancelled on the 26.11.20.

FahmidaCivilian

posted in Community Archive.

Number Transfer Problem

I have activated the PUC code and it has been a few days. I am receiving calls but I can not make calls from my old number (the sim that was giving to me when I purchased the phone is appearing). Therefore the transfer hasn't taken place properly. I have tried the live chat, I have called Carphone Warehouse and even tried apple. Can someone help me?

LINDSAY UDELLCivilian

asked in Community Archive.

Id phone unlocking

Hello. I'm getting frustrated with talking to a robot on my phone. I'm simply trying to find out if I can unlock mine and my sons handsets

howardlucasCivilian

asked in Community Archive.

Is there a family app yet?

I have just got my ID sim and I will need 3 others for the rest of my family.How can I add those to my account please?I will need to control the cost as it’s coming out of my bank account.Thanks in advance.

natashafowellCivilian

asked in Community Archive.

Old number not transferring

Hello, I requested for my old number to be moved over to to my new id sim on monday and it has still not been transfered over on friday. I have tried going onto settings and changing my number this way and then restarting the phone. However, when i do this it just changes back to the id number or it wont let me send messages or make calls until i change it back.How do i fix this please?Thank you, Natasha

ElaineFCivilian

asked in Community Archive.

Cancellation Problem

I am trying to cancel my account which is set to renew on the 12th December. I can’t log in to do this via the app as I lost my phone last week. I have no need for a new plan and am not moving to another company. I have tried to get help form your live chat, but been unable - and can find no phone number that I can ring. Help!

catalzCivilian

asked in Community Archive.

proof of usage

I've been trying to get proof of usage to no avail customer service can't assist,the email they give keeps bouncing back and my insurance needs this asap. Delivery has failed to these recipients or groups:documents@idmobile.co.ukYour message wasn't delivered because the recipient's email provider rejected it.

gerald942Civilian

asked in Community Archive.

transaction number

I cannot find a transaction number for my sim only plan. I have received the sim in the green envelope and also a letter confirming my direct debit plan. There is no transaction number on them only reference numbers and user service numbers. I have a pac code from my old network but cannot use it until i have the transaction number..You have closed my old pay monthly plan.

JMooreCivilian

asked in Community Archive.

iPhone 12 Mini in White

Hello. I’m looking to upgrade my phone and would like the iPhone 12 Mini in White. It says it’s out of stock, but I’m happy to wait. Please can anyone tell me when it will be back in stock so I don’t miss out! The chat bot didn’t understand my question, so hopefully there is a real person who is in the know that can help!

Jade FCivilian

asked in Community Archive.

Transfer of old number

I'm having similar problems to other threads but am having zero success with the replies given.I have requested and received the PAC from EE, I've submitted the required form on iD mobile using transaction number etc, it's now been 3 days and the number has not transferred even though I had a reply saying the submission was successful.I've then attempted transferring the number via my iD profile using the number I want to retain and the PAC but the reply says I have 'entered a wrong mobile or PAC number'.This switch and new contract is quickly becoming a regretful decision and I will be looking to cancel at the earliest opportunity of this isn't resolved.

Amy_I_HopeCivilian

asked in Community Archive.

My phone number hasn't ported across after 3 days

I ported my number across on Tuesday but its still not coming up correctly. I am getting a notification that it has happened when I tried to do it again but my number still hasn’t updated and I can’t speak to anyone.

jiung0416Civilian

asked in Community Archive.

PAC Code not working

I have recently joined ID mobile for a pay monthly contract, and I have received a PAC code from my previous supplier Vodafone. I have submitted the online request form twice, and waited two working days but my old number still hasn’t transferred. Any assistance would be greatly appreciated!

RebeccafarobertsCivilian

asked in Community Archive.

phone calls cant be recieved

I transferred my number to my new phone but now I can’t receive calls or texts - I can however call other people. I can only receive calls and texts from my boyfriend who is in three network - I need help urgently as I can’t get through to anyone on the live chat or on Twitter. I was able to receive calls before my number was transferred

stella89Civilian

asked in Community Archive.

sim card stolen

I need to order a new sim card but no agents working on chat I have been trying now since 7pm last night

OvenchipsCivilian

asked in Community Archive.

Number Transfer

I tried to transfer my old phone number over to my new ID sim, however have received a text message saying there was an error and to contact customer service. I can get ahold of anyone and that bot is no help. I need my old phone number due to my job!

yoyoCivilian

asked in Community Archive.

CUSTOMER SUPPORT PLEASE!!!!!!!!! Non working sim card!

How can I use my SIM card if there is NON EXISTING CUSTOMER SUPPORT?????? Live chat? PERMANENTLY GETTING THIS: “Sorry, all our Live Chat agents are currently unavailable. Please try again later.If you haven't done so already, check out the iD Mobile Community. You can search for answers or even ask a question, and one of our Community members will get back to you.” I would REALLY appreciate if SOMEBODY will contact me. THANK YOU IN ADVANCE!

BobbygirlCivilian

asked in Community Archive.

my number hasnt tranferred and its saying not recognised!

So I requested my old number be transferred. My old phone is no longer active on that number. But my phone still says it hasn’t got my old number. I followed the instructions on the chatbot of changing the number in settings and it’s still not working! I don’t want to lose my number! I’m thinking of going back to 3 which had proper customer service!

LW07Civilian

asked in Community Archive.

New sim not working after upgrade

I upgraded my phone and activated my sim two days ago and it’s not working.I have tried all the advice and nothing. Online chat is never available after trying several times a day.

GlasgowGirlNewbie

asked in Community Archive.

DPD lost my phone delivery

Please help. Just spent 1 hour on text chat and totally frustrated. All I want to understand is when I will receive delivery of my phone and all i know is that you will investigate.I am totally frustrated and disappointed as a new customer, please recover this and bring back the excitement I had when I signed up.

girishrao75Civilian

asked in Community Archive.

Upgraded to a new phone but received a SIM with a diff number and data allowance is not updated

Hello,I upgraded to a new phone through the app. But i got a new SIM with a different number and also when i look at my account dashboard it shows the old data allowance. Please advise urgentlyThank you

mobygrapeCivilian

asked in Community Archive.

Moving to sim only at end of contract.

My contract has ended & I want to get a sim only deal with ID.I think I should have clicked on upgrades & chosen a sim only deal from there but instead I just ordered a sim only deal & the sim card arrived today.No idea what to do now. Should I ring Carphone Warehouse & cancel the sim I’ve just received & then order a sim only deal from the upgrade menu or what ? If I do this & order a new deal from the upgrades do you actually send a new sim card or do you just press some buttons at your end ?What about my number which I want to keep ?What happens to the new direct debit I’ve just set up for the new deal ? Do I cancel it ?Please reply in plain language as I’m not tech savvy.Thanks.

AdgeCivilian

asked in Community Archive.

order confusion

I need someone from the ID mobile team to contact me please.. I’ve had a few conflicting emails, one email saying my order is being processed, one saying you need to speak to me and if there’s two failed attempts to contact me the order will be cancelled, but no one has tried to call me and it’s been several days, and another email saying my order is out of stock.. My bank also has two pending transactions, one on the day I made the order and another today? I’ve tried the online chat but it’s always telling me to try again later.

CookiemunsterCivilian

asked in Community Archive.

hi i have upgraded my daughter's sim for more gig how long does it take to reactivate

I upgraded sim yesterday and it was turned off by I'd and not come back on.had text saying can take up to 24hrs.but it's been over that now.

Brett77Civilian

asked in Community Archive.

number transfer

Hi, I initiated transfer of my old mobile number by way of PAC but as yet still not completed, when will this be done?Why can I not get to speak to anyone about this either?

1
...
473
474
475
476
477
478
479
...
840

Page 476 / 840

Powered by Gainsight

Terms & Conditions

Sign up

Already have an account? Login

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Your username (Not your email or phone number) *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in / Register

No account yet? It's really easy to register here

Or log in to the iD Community using your Facebook account

Log in with Facebook

or

Username or Email

Password

Remember me

Forgotten your password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or email

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK