My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

20942 Topics

J
Civilian
Jen5462Civilian
asked in Community Archive.

Number still not ported over from Virgin to ID mobile even though PAC code submitted to ID Mobile.

Purchased a SIM from Carphone Warehouse over a week ago. Gave them my number &  PAC code for it to be ported over. A week later and still no connection. I’ve also gone onto the ID mobile web site and re-entered the PAC code. Carphone Warehouse say it’s a problem with ID mobile and to contact them. Have tried several time for live chat but no response.  Please can someone help.  Thank you.

1
Will
iD Mobile Employee
3 years ago
K
Civilian
katieh1406Civilian
asked in Community Archive.

Order confirmation received then further emails regarding delay and saying some details are incorrect

HelloI upgraded from a sim only deal to a pay monthly phone for iphone 11 yesterday (it was a black friday offer).I received an order confirmation email and 0.01p was taken out of my account. However, I then received a text from my online banking stating that the upfront payment of £49.99 had been declined by my bank and asking me to confirm that the upfront payment of £49.99 for the phone was genuine - I confirmed it was genuine but they sent a text back saying to contact the retailer as I might need to make the payment again. The £49.99 has not come out of my account.I then received an email from iD stating that you’re experiencing minor delays processing orders for dispatch.Shortly after, I received another two emails from iD saying that you need to speak to me about my order because some details look like they are incorrect and that the sales team will try to get in touch over the next few days - if they fail to get through to me after 2 attempts, they’ll cancel the order. I presum

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
Anjl51Civilian
asked in Community Archive.

Help with ported number in chat features

I have ported my number to my new ID sim. However, in settinga the card is showing an unknown number so there are certain features I cannot use. For example, chat features doesnt acknowledge the ported number so I cannot use this anymore. Having a new sim with the ported number attached would solve this problem. Can this be arranged with ID? Many thanks 

1
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Scurgeon1965Civilian
asked in Community Archive.

i have a bill for my father who has passed away in october

My father had a contract and unfortunately passed away on October 14, my mother subsequently passed away on November the 3rd; his estate is in probate and I have received a final demand notice to their address threatening bailiffs if £7.35 is not paid.the reference for the account is REMOVED… I just want to settle this and move on if that is possible as I have other priorities., thank you.

1
Mohammed
iD Mobile Employee
3 years ago
Belsonej
Newbie
BelsonejNewbie
asked in Community Archive.

SIM only upgrade

I pay for my son to have a sim only £5 a month, I’m wanting to upgrade his sim so he has more data, how do I go about this...just get one and change the number? Will I get charger for both sims?

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
sarahshapey25Civilian
asked in Community Archive.

need a refund payed my bill twice

Hi I’ve been trying live chat for days with no luck I accidentally payed my bill twice and require a refund can this be done via private message or email please ? Email is  REMOVED  

2
S
Civilian
3 years ago
H
Civilian
HollyholCivilian
asked in Community Archive.

contract cancellation - no access to old phone or app and Live Chat busy

Hi. I need to cancel my contract pls.No access to old phone for app and chat is always busy and no one to speak to via phone? 

1
Mohammed
iD Mobile Employee
3 years ago
B
Civilian
Begum82Civilian
asked in Community Archive.

My SIM Card has not arrived

When my SIM will come, my SIM will not come

1
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Smarty24Civilian
asked in Community Archive.

my iphone 5SE is currently locked to ID. how do I get it unlocked?

my iphone 5SE is currently locked to ID. how do I get it unlocked so that I can pass it on to my mother in law to use with another network

1
Mohammed
iD Mobile Employee
3 years ago
J
Civilian
JackTarnaiiPhone1Civilian
asked in Community Archive.

PAC Code not working

Hi, I have recently purchased an iPhone 12 Pro from yourselves on a 24 month contract. I previously had an iPhone 8 on giffgaff which was on £12 a month goodybag deal. When I received the new iPhone 12 Pro, I requested a PAC code so I could keep my old number (REMOVED).So, I have tried entering the PAC code and it is not working, it keeps saying error. I have tried numerous times but it still isn’t working.I still have my old iPhone 8 with the giffgaff sim inside. The old number (REMOVED) is very important and I need it on this new iPhone12 Pro. The PAC code is REMOVED. It expires on 10/12/20. I have all of the paperwork and emails for the new iPhone 12 Pro. Please can someone help me. Thanks in advance, Jack.  REMOVEDREMOVEDREMOVED 

2
Mohammed
iD Mobile Employee
3 years ago
Joanne1981
Civilian
Joanne1981Civilian
asked in Community Archive.

Transferring Old Number

I keep receiving a text to say there is an issue. Can someone please help me?

2
Mohammed
iD Mobile Employee
3 years ago
catxnelsonx
Civilian
catxnelsonxCivilian
asked in Community Archive.

contact ID for order status

I ordered an upgrade for my son for Xmas and believe it was to be delivered around 15th December. I just want to confirm this and cant get hold of anyone!! Worst customer service ever - should I just cancel and go with another provider!

2
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
MandymCivilian
asked in Community Archive.

Order confirmation received but no update on delivery

I ordered a yellow iPhone XR on the 23rd November as it said they’d be in stock on the 24th I thought I would have had it by now. The upfront cost has been taken from my bank account. I only orders the yellow so I could get it quickly as my current phone is playing up. I’ve tried ringing but can’t get anywhere as my numbers not set up. Can someone please help as I keep posting questions and not getting any response. I really need a phone and I would really like to talk to someone from ID mobile.

1
Will
iD Mobile Employee
3 years ago
Paul270656
Civilian
Paul270656Civilian
asked in Community Archive.

Can't pay my bill due to being in hospital

Hi I have had a letter from ID about an overdue bill however I am currently in hospital. I informed customer services a couple of days ago regarding this issue and stated I could clear all outstanding amounts around 13th December. I was, told to contact again in 1 working day I have been trying for 3 days and cannot speak to anyone even on live chat the letter says my phone will be permanently disconnected but the post date was 3 weeks, ago received letter today. Can anyone assist me? 

1
Ryan
iD Mobile Employee
3 years ago
A
Civilian
Adele_KCivilian
asked in Community Archive.

Upgrading when minimum contract period is ending

My minimum contract period is ending on 14th December. Through the app, I have ordered a new phone, and when ordering was prompted to enter a new direct debit. How do I know my existing contract will transfer to this new plan?

1
Will
iD Mobile Employee
3 years ago
M
Civilian
MynamealreadyexistsCivilian
asked in Community Archive.

keeping my number

I’ve entered my pac details to keep my old number from o2 on Saturday, it’s now Wednesday and the number hasn’t switched yet. Communicating with Id seems impossible. I’m new to Id and not impressed 

1
Will
iD Mobile Employee
3 years ago
Y
Civilian
YasbazCivilian
asked in Community Archive.

upgrade sim

Hi, I am looking to upgrade may sim only contract, will I keep my old sim or will ID send me a new sim card once I upgrade. I am not home at the moment so was wondering if I can use my old simthanks 

1
Ryan
iD Mobile Employee
3 years ago
R
Civilian
RochelleCivilian
asked in Community Archive.

update pac

PAC not working

1
Ryan
iD Mobile Employee
3 years ago
D
Civilian
davewinslifeCivilian
asked in Community Archive.

PAC Code not working

From bad to worse with this service provider. Had to leave after a terrible experience and as a parting gift I have been given a PAC code that cannot be processed by EE.The whole reason I am leaving is because I could never contact the company.

1
Ryan
iD Mobile Employee
3 years ago
C
Civilian
ChristineCivilian
asked in Community Archive.

Upgrade update

I just tried to upgrade I was given a order number after I put my bank details in but I still haven’t received email confirmation or text to see if my order has gone through can someone please help

1
Ryan
iD Mobile Employee
3 years ago
P
Civilian
paulina.n8Civilian
asked in Community Archive.

urgently need help with billing

I have three different dates for billing which are extremely confusing; my billing period is 17th nov- 16th dec, the last two bills were presumably taken on the 20th of each month however no payment came out last month, my next bill was due 1st December however I got an email saying the direct debit was cancelled so I set it up again for it to be taken out on the 2nd of each month, but now it says the next due payment is the 31st of December!?

1
Ryan
iD Mobile Employee
3 years ago
Kevo88
Civilian
Kevo88Civilian
asked in Community Archive.

Ordered New iPhone12 Payment Decline

I ordered a new iphone12 and set up a direct debit earlier today. I have since been told by my bank that they declined the £99 upfront payment due to security reasons and a block was put on my card. I am now unsure if this order has gone through. Do i need to make another payment? I don’t want to lose out on the Black Friday deal which runs out today. 

1
Ryan
iD Mobile Employee
3 years ago
M
Civilian
MaryamrbegumCivilian
asked in Community Archive.

Cancel my order

Hello can i cancel my order please. My email is [Removed]

1
Ryan
iD Mobile Employee
3 years ago
D
Civilian
Deedee10
asked in Community Archive.

help cancel upgrade

How do l cancel an upgrade?

1
Ryan
iD Mobile Employee
3 years ago
Francesca.jay
Civilian
Francesca.jayCivilian
asked in Community Archive.

amend order

Need to change the colour of my phone I have just ordered . Finding it difficult to find my way around this community thing .can someone please help

2
Ryan
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?