My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18804 Topics

E
Civilian
Ed WroeCivilian
asked in Community Archive

Stolen Phone returned

Dear Sir/Madam, I reported my phone stolen at the end of July/Beginning August. It has now been returned to me by the police and I wish to reactivate the Sim/Phone. Thanks

1
Ryan
iD Mobile Employee
3 years ago
S
Civilian
SubuCivilian
asked in Community Archive

Porting Issue - Old SIM dead but new one not yet active

Hi, I recently moved to ID and i put in a request to move over my number. I put in a Porting Request last weekend and the PAC code was give last weekend. My old sim has gone dead an hour ago but my number doesn’t seem to have ported over to ID mobile.How long is my number going to be in limbo like this? CheersS

1
Will
iD Mobile Employee
3 years ago
N
Civilian
NettieCivilian
asked in Community Archive

Live chat unavailable - new contract - no transfer of phone number

I took out a contract with I’d mobile through  Carphone warehouse on 21st August 2020. I had a pac code etc to transfer my telephone number over. It has not worked since I had the phone. I have tried many times to get in touch with id mobile but their live chat is always unavailable. Carphone warehouse say that they cannot help me as I’d mobile has their own customer service team… which I cannot get hold of as it’s unavailable. I tried contacting them on Fb but no joy. I have finally decided as a last resort to try here to see if I can get any help. I cannot even get onto the id mobile complaints page as it says I don’t have a secure connection. I am using a different mobile device and number for this. Please help!!

1
Kevin
Newbie
3 years ago
G
Civilian
GreenwomanCivilian
asked in Community Archive

Still no service for the past 3 weeks

It's been over 3 weeks and several inconclusive "chats" since I've been able to send and receive texts or calls. As I am elderly and disabled this is not sustainable and I can't even get into live chat now. I need to cancel my contract and go to a different provider but can't see how if live chat is unavailable. Very unhappy with the situation.

3
Mohammed
iD Mobile Employee
3 years ago
Luan
Civilian
LuanCivilian
asked in Community Archive

Account in default

I have a default on an old account that I want to clear but have no id number?

8
Ryan
iD Mobile Employee
3 years ago
Pkaston
Civilian
PkastonCivilian
asked in Community Archive

Switch off voicemail

I want to switch off my voicemail so people can't leave voicemails 

1
Ryan
iD Mobile Employee
3 years ago
D
Civilian
Davo1000Civilian
asked in Community Archive

Unlocking Iphone SE at end of 2 year contract

Hi can anyone help me unlock my phone from ID please?  I can’t seem to access Live Chat or any kind of helpline to do this. ThanksBarry

1
Kevin
Newbie
3 years ago
R
Civilian
RuthS102Civilian
asked in Community Archive

How do I get a proof of useage for my phone (for an insurance claim)?

Is it possible to get emailed a copy of my “Proof of Useage” that I need to provide to my insurer in order to submit an insurance claim. 

5
Tom
iD Mobile Employee
1 year ago
KatKav
Civilian
KatKavCivilian
asked in Community Archive

Text messages not being received

I am not receiving all of my text messages what can I do?

28
Michelle
iD Mobile Employee
2 years ago
J
Civilian
John GrinnellCivilian
asked in Community Archive

Payments/ account closure

I thought I’d closed the account but there is an outstanding sum due! I can’t get to pay it as I have no account details now or even the old number! There is no one to talk to! How do I resolve this?

4
Ryan
iD Mobile Employee
3 years ago
K
Newbie
keithmacNewbie
asked in Community Archive

No Id signal in Archway area

Id was out yesterday and is out again this morning.  Any chance of it returning today?08/09/20 

5
Kevin
Newbie
3 years ago
Shelley Andrews
Civilian
Shelley AndrewsCivilian
asked in Community Archive

Cant get hold of anyone to cancel within my returns period

i’ve been trying to get hold of ID for 2 days, the chat keeps saying wait time 34 minutes ect, then says no staff availabletry again later I amnow a day over my 14 day cooling off period as i cant get hold of anyone to cancel.  I have a poor signal in my house and the phone is unusuable

1
Mohammed
iD Mobile Employee
3 years ago
L
Civilian
LarnieghCivilian
asked in Community Archive

Harassing calls - how do I identify the callers?

My son has today recieved a number of bullying calls from girls at his school. I'd like to know if there is a way I can report these calls or get the caller IDs to allow me to take legal action?Thanks 

1
Mohammed
iD Mobile Employee
3 years ago
wgrantm
Civilian
wgrantmCivilian
asked in Community Archive

I want to cancel 2 contracts as I've left the UK

HelloI am contacting you from New Zealand and am unable to download the ID app to cancel the 2 sim cards I have for my children with you. Are you able to help me with this? My wife cancelled hers with Will via this route a couple of days ago and I am hopeful you can do the same for the last 2 outstanding numbers we have with ID.  The numbers are REMOVED and REMOVED and both are paid by direct debit.

3
Mohammed
iD Mobile Employee
3 years ago
Ogella
Civilian
OgellaCivilian
asked in Community Archive

Can I purchase an account in my mother's name and use my own Direct Debit Details?

I am buying a Sim card for my mom who has just entered the country and needs a local phone number. Is it possible to buy a SIM card on her name but to set a direct debit with my details? She doesn’t have a bank account yet, and we could use your monthly bill as a proof of address then. Thank you.

1
Mohammed
iD Mobile Employee
3 years ago
T
Civilian
TauntonBoyCivilian
asked in Community Archive

Cancelling an account

I bought a SIM only contract in January for it to live in a motor car.Some days later the car was written off.Around the 22nd January 2020 I went to the Taunton CPW store where the purchase was made and told them the sorry story.  The account was cancelled and everyone had a giggle.  Nothing further heard until last weekLetter from idMobile dated 24 Aug arrived 3 Sept stating that we owed money, that previous correspondence (not seen by us) had been unanswered and, should payment not be made within 7 days of letter, legal action would be taken.Payment is not a problem but I do not want to make a payment to find that the account is still active.The SIM was impossible to retrieve from the mashed car.The idMobile website has not been user friendly and recommendations - eg LiveChat - simply do not work.  This approach has been made with CPW Twitter support after a number of attempts since they kept sending me back to URL which did not work.

2
Mohammed
iD Mobile Employee
3 years ago
jayson
Civilian
jaysonCivilian
asked in Community Archive

Credit balance due on my account not yet paid into my bank

My mobile contract ended on in July20 and you sent me a final invoice # 55175070 to confirm that you now owed me £7.78. It is now almost 2 months and still no return of my money. Unable to speak to anyone as the contact details are non-existent.Appreciate a resolution otherwise I will have to make a complaint.

6
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
SharkgirlCivilian
asked in Community Archive

Moved to SIM only. Phone has been displaying 'Emergency Calls Only' for 3 days so I haven't been able to use it.

 Hi,I changed my contract to a SIM only contract on Friday 4th September at around 10am.I was told that the SIM only contract would start within 24 hours on my existing SIM. And that a new SIM would be sent out, but not to use it and to keep it safe somewhere. I haven’t yet received a SIM.I haven’t been able to get hold of anyone on live chat or via Customer Services after trying and trying. since Friday. I received a text on Friday night to say that I woul receive a text once activition is complete but I haven’t had one yet. The first text said it would take up to 24 hours to activate.Please please can someone sort this out for me ASAP? I have been unable to use my phone for 3 days which is not good. My little boy is starting school this week and I need to be contactable on my number in case he needs me. I may have to cancel my contract if it is not sorted out soon.Please can someone get bacl to me ASAP?Thanks.

3
Mohammed
iD Mobile Employee
3 years ago
C
Civilian
cathybrookesCivilian
asked in Community Archive

I want to cancel my contract which is still being billed

I am trying to speak to someone at ID.  They don’t answer the phones and suggest chat online but that is unavailable also.  I want to cancel my contract as they have billed me for data this month even though I still have several GB of data remaining on my contract.  They charged me last month too.  I am fed up now and want to leave.

3
Mohammed
iD Mobile Employee
3 years ago
A
Anonymous
asked in Community Archive

How do I cancel my contract?

I NEED TO CANCEL MY CONTRACT ASAP How can I do this? And why is there no one to speak to on the phone about this? Ridiculous

3
Mohammed
iD Mobile Employee
3 years ago
leejohnbaldock
Civilian
leejohnbaldockCivilian
asked in Community Archive

My current phone with ID is cracked and unusable, and I believe I have not registered an account

My current phone with ID is cracked and unusable, I tried forgot password and forgot username and have used my only two emails and neither seem to be registered, I have the account details of the account my phone is being billed to, I am just not sure how to cancel this contract as they want to send me an 8 digit verification code to my SMS and upgrade to a new phone contract (with ID mobile still if that matters).

1
Mohammed
iD Mobile Employee
3 years ago
K
Newbie
K2kyleNewbie
asked in Community Archive

Number not transferred how can I process my port?

Received PAC code 3 days ago (Friday)and put Sim in today (Monday).  Number has not transferred and doesn’t recognise PAC when I enter it in.  It says that I have entered the wrong PAC code or mobile number.  I have checked several times and there is no error from me.Can’t use LiveChat and there is not number to contact for customer service.  What do I do?

1
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
Sonja HyvarinenCivilian
asked in Community Archive

I can't receive my PAC code from ID mobile pay as you go?

I am trying to cancel my ID mobile pay as you go direct debit and get my PAC code due to poor connection in my area but no one answers at their help numbers and they refuse to send me this via email. What can I do? Sonja

1
Mohammed
iD Mobile Employee
3 years ago
Mattwhooks
Civilian
MattwhooksCivilian
asked in Community Archive

Sim card not working following replacement (lost/stolen)

Hello,I lost my phone last week and so ordered an upgrade that arrived last week. The new sim that came with it does not work even though I have activated it through the ID mobile app. I have tried all the tricks that your website has suggested but nothing has worked. I have even gone into a carphone warehouse store to see if they could help, as the phone was provided by them, but they said I need to chat to ID and there was nothing they could do to help. Really frustrating that you have no phone support as it’s been a week now of me not being able to use my phone and trying to figure it out.I think I must have a faulty SIM card, so would really appreciate a new one sent to me or if you have any other ideas of what the issue could be that would be great.thanks,Matt

6
Kevin
Newbie
3 years ago
eileen4me
Civilian
eileen4meCivilian
asked in Community Archive

I've still not received my SIM card order

Hi I set up 30 day rolling contract for a £5 00 deal on 29th August 2020 I have not received this sim card and have not received an email to confirm the order

1
Mohammed
iD Mobile Employee
3 years ago
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