I wanted a dedicated device to use for the internet rather than hotspot from my phone.
I ordered another SIM, and downgraded my phone plan which had 150gb of rollover.
I could not transfer my number to the new SIM so I continued to use my phone hotspot. For the new billing period I have lost all my rollover data which apparently I should have expected although was never warned about.
So much for customer service and brand loyalty you robin b@#[@=£#!