I wanted a dedicated device to use for the internet rather than hotspot from my phone.
I ordered another SIM, and downgraded my phone plan which had 150gb of rollover.
I could not transfer my number to the new SIM so I continued to use my phone hotspot. For the new billing period I have lost all my rollover data which apparently I should have expected although was never warned about.
So much for customer service and brand loyalty you robin b@#[@=£#!
+4
Hi
I’d recommend checking our plan change page with the following statement;
https://www.idmobile.co.uk/help-and-advice/plan-changes
If your plan changes as a part of a plan change or an upgrade, data rollover will reset, this is normal.
Tom
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