Would be great if someone could help me with the following problem:
Until last week I was on a £5 a month, 1GB sim-only contract. I never had any issues with billing, my direct debit was always £5 + the occasional top-up, which was always correct. My billing period would always be from the 20th of one month to the 19th of the next.
On the 16th of November I upgraded my package to an £18 per month deal with unlimited data. As far as I understood it, my bill for November would be £5 for my old package + a pro-rata rate for the new package from the 16th - 19th of November.
On the 21st I received a bill for £19.71, for the 16th November to the 19th December, payable by the 4th of December. This amount appears to be correct (basic package cost of £18 + pro rata days), but I’m not sure why my contract has switched to paying upfront, rather than after the billing period.
Most importantly, however, on my ID mobile account it also says my next bill will be for the period of November 20th - December 19th, and cost £18, payable on January 3rd.
Could an ID staff member please explain why I am being charged twice for the same period? Surely the bill for £19.71 should be payable by January 3rd, rather than December 4th, and the bill for November 20th -December 19th is an error. Either way, I would appreciate some support removing the additional bill.
Best answer by andewhite
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