I received 3 texts recently - each one costing me £1.50. The number sending the text was 85004. (12th, 14th and 17th April).
I am not happy paying for these unsolicited texts. I wish to have a refund of £4.50 from my account. Please confirm via email once this refund has been processed.
Many thanks,
Robert
Hiya, this would be one for the ID Live Chat as the community site will not be able to assist with this due to it being a billing query. They can be contacted here → www.idmobile.co.uk/live-chat
+7
Hi
Welcome to the Community!
iD Mobile is not able to provide a refund for these charges as the text subscriptions are signed up to from the user end and not by the network.
We're unable to stop these or unsubscribe you to these from our end. In most cases, you will need to text STOP to the number to stop the subscription. Doing so may incur a further charge for sending the text, however, it should stop any further communication from them.
If you did not sign up to this subscription yourself and believe you have been scammed, we'd urge you to first contact the company directly to obtain a refund (and be removed from their mailing lists). There's a regulatory body called the Phone-paid Services Authority (PSA) who regulate these companies. You can use their website at https://psauthority.org.uk to locate the information about the company.
If you've already contacted the company and failed to retrieve a resolution, you can make a complaint via PSA directly. Please also see the following article which refers to this type of situation: https://www.which.co.uk/consumer-rights/advice/im-being-charged-for-unwanted-premium-rate-text-messages it may provide some further insight into these types of subscriptions.
Kash
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