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Can't pay for outstanding bill

  • 15 February 2023
  • 3 replies
  • 191 views
Jamesyy
Rank
Userlevel 1

Hi,

Recently my iD direct debit seems to have deleted itself from existence, leading to an outstanding bill which I cannot seem to pay by any means. The payment fails on my app or on browser. I have tried refreshing pages, clearing caches, and using as many payment cards as I can get my hands on but I always just get a payment failed message check your details message with no further elaboration. I can’t use the dedicated payment line on 0333 003 0001 as I have an outstanding bill and no service as a result. 

Thanks for the help, James

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Best answer by Tom 17 February 2023, 16:38

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3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Jamesyy 

 

I’m sorry to hear you’re struggling to make a payment, we shouldn’t be cancelling direct debits without any reason.

 

Have you tried a different device with the app or website?

 

You should still be able to call the payment line even if a bill is outstanding, as this is how a lot of people pay their bill every month, have you tried calling the payment line from another number if possible and referencing your own when calling?

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jamesyy
Rank
Userlevel 1

Hi,

Tried what Tom suggested above and it’s worked - called the payment line on another number, will set up a new direct debit and hopefully that sorts everything

Kash
Rank
Userlevel 7
Badge +7

Hi @Jamesyy.

Glad to hear that it has been sorted.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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