I can see from other posts that this is a frequent problem. I have two PAYG sim cards with ID mobile, and when I try to top up or buy a bundle for either of them, I get the familiar error message:
“Oops, looks like something's gone wrong. Please try again.”
This has happened on and off before, but this time it is persisting for weeks. I hope the issue can be resolved before I switch provider. Yes, I have updated my address to match the billing address.
Best answer by andewhite
View original
+9
When you update your addresses, make sure you use the online address picker - if you enter any address manually that seems to cause the iD Mobile billing system to behave strangely.
🤞
Thank you so much - this (quoted below) has solved the problem, I have successfully topped up both of my PAYG IDmobile accounts. Much appreciated. :)
When you update your addresses, make sure you use the online address picker - if you enter any address manually that seems to cause the iD Mobile billing system to behave strangely.
🤞
+10
Thank you so much - this (quoted below) has solved the problem, I have successfully topped up both of my PAYG IDmobile accounts. Much appreciated. :)
When you update your addresses, make sure you use the online address picker - if you enter any address manually that seems to cause the iD Mobile billing system to behave strangely.
🤞
Glad to hear you’ve been able to get this sorted :)
Mohammed
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