Question

Cannot contact id mobile

  • 21 April 2023
  • 4 replies
  • 28 views
R
Rank

I have some changes in my plan coming up. Since I was unable to contact I'd mobile after trying for days I have decided to leave. I have returned my handset and need to know the status of my account. Am I automatically on pay as to go? What rate am I operating on? What will my final bill look like? What is my contract status. Quite frustrated I cannot contact these people I need to move on to a better provider smh.

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Did you try contacting the iD social media customer support team privately, using Facebook (with Messenger), or Twitter (by DM)?

The support teams work until 8pm on weekdays (and 6pm at weekends).

R
Rank

Thanks I finally got through on chat but the message was to wait and play by ear. Unfortunately nothing clear and informative 

andewhite
Rank
Userlevel 8
Badge +9

Unless you’ve got a 24-month minimum term handset contract, you’ll need to wait until the contract minimum term finishes, before you see upgrade options when signed-in to your iD account.

A 24-month minimum term handset contract allows you the privilege of upgrading within the last 60-days of your minimum term.

Good luck @Rena2345.

Kash
Rank
Userlevel 7
Badge +7

Hi @Rena2345,

We hope that you query is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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