Please help sort this, I don’t have a capped limit and have unlimited calls and texts.
my reoccurring bundle is paid for and up to date.
I am not trying to call anywhere but UK numbers!
cant make calls or send texts. when i do it said i have reached my capped limit! i have a reoccuring bundle with unlimited everything. im in the UK and only trying to call UK mobile numbers.
Also can’t use mobile data! 😢
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Lauren
I’m still waiting a reply - still can’t use phone at all.
Hi
Please note that on the community we aren’t a live chat service and may take some time to respond, for a more instant response, we’d recommend the live chat service.
https://www.idmobile.co.uk/live-chat
Tom
I can’t make calls either! I get told I have reached my cap and therefore can’t ring premium rate numbers, the thing is, it’s not premium rate numbers I’m trying to ring! I might have to change providers as this simply isn’t good enough.
Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
I have already contacted support who said they would respond within 7 days. I feel like I have been given the run around by support quite frankly after doing a live chat with them for what felt like several hours this morning. At the end of my current contract I won’t be renewing it with ID. I simply can’t have a contract that doesn’t allow me to make calls on a so called unlimited calls plan. Customer Services for ID are useless.
help - this problem is also happening to me - have unlimitted minutes and am told when try to make a local phone call that I need add ons !!!!!!!!!!!!!!!!!
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