I have just changed my plan from a monthly contract to a pay monthly sim at £12 for 75gb yesterday. However it says on my remaining allowances dashboard I only have 12gb and I have already used 10gb of this and have received a text to tell me I’ve used 80% Why is it not showing the correct allowance?
Best answer by andewhite
View original
+9
The allowance is proportioned according to the point-in-time your new 75GB started plan with your monthly iD account billing cycle.
The full allowance should be shown when your next billing period begins,
The “What happens if I change my plan or upgrade?” section of this article might help in this situation.
+4
Hi
I believe the above from
Tom
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