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dont know my number and need to cancel

  • 15 December 2020
  • 8 replies
  • 102 views

Userlevel 1

I don’t have any info related to the phone that I need to get onto the account to be able to cancel. Is there anything I can do? I have the billing info of the direct debit that comes out each month. 

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Best answer by Will 19 December 2020, 18:06

Hi @Mad20,

 

We should be able to assist you with this. I’ll send you a Private message now so we can crack on and see about getting this sorted.

 

Will

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8 replies

Userlevel 6
Badge +8

Hi @Mad20,

 

We should be able to assist you with this. I’ll send you a Private message now so we can crack on and see about getting this sorted.

 

Will

I have the same issue can someone please help

Userlevel 4
Badge +3

Hi @jackoh222 

We have sent you a Private message regarding this. We look forward to your response.

-Mohsin

i have the same problem. Can someone please assist? Thanks

Userlevel 1

I have the same issue. Please help me to sort it out!

I don’t know my number to access my account and need to cancel. I’ve not used the sim for 2 months and on a month by month contract so why am I still being charged? 

Userlevel 4
Badge +3

Hi @PCarry 

We are sorry to hear you have been unable to cancel your contract as you do not know your number. My Colleague Ryan has sent you a Private Message regarding this. We look forward to hearing back from you.

 

-Mohsin

Userlevel 4
Badge +3

Hi @Obsidian2010 

We are sorry to hear you have been unable to cancel your contract as you do not know your number. We will send you a Private Message to help with this.

 

-Mohsin

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