Hi,
I haven’t used my pay as you go phone for a while and I tried topping up but it doesn’t work.
I tried to contact you via Live Chat and Live Chat doesn’t pop up, I can’t even download your app because Google playstore setting isn’t the UK, I can’t change it to UK because I’m leaving here in 3 weeks.
Could you please reactivate my account?
+9
Unfortunately
I suspect iD Mobile disconnect a PAYG SIM from their network after a long period of inactivity - i.e. you’ve not done anything chargeable with your iD PAYG SIM card.
I think once the SIM has been disconnected, your iD account is closed and the mobile number is returned to a pool of inactive/unused mobile numbers, which get reallocated at a later date.
+4
Hi
How long have you left the Pay As You Go before topping it up? If left for too long the account may deactivate and a new line may need to be purchased.
If you’re unable to use the app because of app store restrictions, we’d recommend the website.
Tom
+10
Hey
The account may be disconnected if it’s more than 4-months of non-usage.
In this case, you will need to purchase a new PAYG SIM to use this.
Mohammed
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