I cant set up a direct debit

  • 6 March 2024
  • 5 replies
  • 80 views
Gearrie
Rank

I cant set up a direct debit,

5 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Gearrie,

Welcome to the Community!

You can change your direct debit details via your account.

Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’

If you have an outstanding balance on the account, please pay that first and try setting up the new direct debit.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Gearrie
Rank

Payment should be up to date, I put my account details in to add to direct debit and nothing is happening. 

I'm trying to do this do I can get access to check if my contract is over and to upgrade.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Gearrie,

Can you possibly try on a different device or browser?

The article below will provide further information on how to set it up.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
G
Rank

I can’t log on

Kash
Rank
Userlevel 7
Badge +7

Hi @Gary13,

Welcome to the Community!

Have you registered an account before?

If not you’ll need to register an account before you can login.


Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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