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I don't receive sms from hmrc, mobile banking, whatsapp... it is the One-time password messages that I am not receiving from different services.

  • 31 March 2021
  • 8 replies
  • 218 views
R


I don't receive sms from hmrc, mobile banking, whatsapp...

it is the One-time password messages that I am not receiving from different services.

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Best answer by Mohsin 31 March 2021, 20:14

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8 replies

Will
Rank
Userlevel 6
Badge +8

Hi @AMitchell,

 

Have you tried powering down the handset for 10 minutes and removing the SIM card? 

 

Also, are you a relatively new customer that’s ported a number recently?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
AMitchell

I'm having this problem too. Haven't been able to receive OTP codes or SMS access codes from HMRC, retailers or other services, for 2 days. 

Mohammed
Rank
Userlevel 7
Badge +10

How was this solved? I have same issue and cannot get codes for auth in any apps

 

I'm also having the same issue, have spoken to id mobile on live chat two days in a row but there no help its still not working 

 

Hello @Fanta, I’ve replied to you on your thread your issue sounds like it could be a separate issue, please check this and reply there so we can troubleshoot.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Andrei D.
Rank

they’ve opened a ticket for me but have to wait 24-48h to get someone working on it 

F
Rank
Userlevel 1

How was this solved? I have same issue and cannot get codes for auth in any apps

 

I'm also having the same issue, have spoken to id mobile on live chat two days in a row but there no help its still not working 

Andrei D.
Rank

How was this solved? I have same issue and cannot get codes for auth in any apps

 

Mohsin
Rank
Userlevel 6
Badge +4

Hi @raoufaslam 

We are sorry to hear this. We will send you a Private Message so we can look into this. To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
R


I don't receive sms from hmrc, mobile banking, whatsapp...

it is the One-time password messages that I am not receiving from different services.

what could be the possible solution.

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