Question

I stopped receiving short texts from HMRC, or bank

  • 2 November 2023
  • 7 replies
  • 138 views
Alina Ioana Mocanu
Rank

I never had any issues with this, but since yesterday, even if I did not do any changes to my ID account, I stopped receiving those short messages with authentication codes. I am operating a Dual SIM Samsung, both SIMs are active, checked the settings. Please help me. Thank you

7 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Alina Ioana Mocanu 

 

Glad to hear @andewhite could help you here, if you need any further assistance, please let us know.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Alina Ioana Mocanu
Rank

I am new on the forum, so was not sure how does it work. I will contact them on the chat.

Thank you again for helping me out! 

Take care

andewhite
Rank
Userlevel 8
Badge +9

Okay @Alina Ioana Mocanu, I’m just a forum member like you. 

Are you transferring, or have you just transferred, your mobile number to iD Mobile? 

For immediate support, it’s best to try the online live chat service @Alina Ioana Mocanu - the agents work until 8pm on weekdays.

 

Alina Ioana Mocanu
Rank

Thank you so much, finally managed to get in through the app now. But even when I asked to be called, did not receive any call. 

Me not receiving any SMS makes me worried when I will need to use my mobile banking services. 

Any way I can be contacted back by an ID adviser to check my settings from your end? 

andewhite
Rank
Userlevel 8
Badge +9

When I had this problem - not getting my access code from HMRC by SMS - I just changed to use a callback instead of an SMS. 

The online HMRC login has an option “Problems receiving this code? You can get help”. 

If you use the “You can get help” link, you should be able to change the way you get your access code @Alina Ioana Mocanu.

 

Alina Ioana Mocanu
Rank

It is just very strange, I always received them from HMRC. Just downloaded their app and as a security step, it is the same requirement to type the code sent by SMS. So there is no way around it. Thank you for trying to help, I appreciate it

andewhite
Rank
Userlevel 8
Badge +9

Maybe change to using the HMRC app to authenticate instead of SMS - or get a phone call instead of an SMS.

The GSM standard for SMS does not guarantee message delivery, and the HMRC IT systems can sometimes go wrong.

 

 

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